Sheng Mou
New York
Summary
Results-driven Logistics Management professional dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
17
17
years of professional experience
Work History
Import Operations Lead
Global Industrial Company
01.2023 - 01.2025
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Developed and implemented strategies to maximize customer satisfaction.
- Calculated Landed Costs / Pricing for Import Private Label Items
- Assisted with Customs Classification / HTS Codes
- Developed and maintained relationships with external vendors and suppliers
- Assisted Customer Service, Sales and Product Operations team on various product related issues
- Analyzed and reported on key performance metrics to senior management.
FOUNDER
1718COLLECT
05.2021 - 01.2023
- Analyzed market trends(Sports Card/Collectibles), competitive behavior to positively impact business.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Conducted market research to determine appropriate pricing.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Monitored consumer traffic to build customer engagement strategies.
- Established credibility and created confidence quickly and easily with online sales
IMPORT OPERATIONS MANAGER
MTS LOGISITICS INC
02.2017 - 05.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting activities, and monthly profit reports
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated with various vendors and overseas agents for better pricing
KEY ACCOUNTS MANAGER-IMPORTS
MTS LOGISTICS INC
12.2016 - 02.2017
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Maintained positive working relationships with vendors and representatives.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Drove continuous performance improvement to import functions and metrics.
- Scheduled and booked transportations for approximately 150 shipments per month.
- Used power of attorney privileges to sign documents on behalf of clients.
IMPORT OPERATIONS SPECIALIST- AIR&OCEAN
MTS LOGISTICS INC
06.2015 - 12.2016
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Coordinated daily transfer shipments with proper documentation logs.
- Implemented new tracking reports and delivered to customers, reducing telephone inquiries.
- Monitored shipments and obtained clearance from customs brokers
- Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
IMPORT DOCUMENTATION
MTS LOGISTICS INC
03.2015 - 06.2015
- Maintained documents by managing files following established procedures.
- Inspected and proofread documents to check accuracy.
- Promptly responded to requests for information while maintaining security.
- Processed Invoices / Shipping Advices / Arrival Notices to customers
- Assisted with day to day operational flow with the Import department
IMPORT / EXPORT SPECIALIST
CHINA AIRLINES
03.2008 - 02.2015
- Imported damaged aircraft parts and then re-exporting it back to the country of origin after maintenance
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepare commercial invoices,packing slips and shipping labels.
- Maintain accurate logs of transportation,goods and costs.
- Handle HazMat and fill out Dangerous Goods Declarations.
- File AESDirect, classify Harmonized Tariff Codes(HS/HTC).
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
Education
Business Management
Baruch College of The City University of New York
New York, NY2007
Skills
- Entrepreneurial and Innovative
- Strategic Planning and Execution
- Operational Logistics ( Air/ Ocean/ Trucking/ Warehousing/ LTL) Analysis/Oversight
- Team Leadership
- Customer Service Management
- Cost Reduction
- Fluent in Chinese (Mandarin)
- Procedure implementation
- Operations management
- Data analysis
- Proficient in MS Office Word, Excel, Powerpoint, Cargonet, Cargowise, Quickbase, PowerBI
- Knowledgeable of US Customs: Rules and Regulations /Schedule B / Harmonized Tariff Codes / AESDirect
Education and Training
other
Timeline
Import Operations Lead
Global Industrial Company
01.2023 - 01.2025
FOUNDER
1718COLLECT
05.2021 - 01.2023
IMPORT OPERATIONS MANAGER
MTS LOGISITICS INC
02.2017 - 05.2021
KEY ACCOUNTS MANAGER-IMPORTS
MTS LOGISTICS INC
12.2016 - 02.2017
IMPORT OPERATIONS SPECIALIST- AIR&OCEAN
MTS LOGISTICS INC
06.2015 - 12.2016
IMPORT DOCUMENTATION
MTS LOGISTICS INC
03.2015 - 06.2015
IMPORT / EXPORT SPECIALIST
CHINA AIRLINES
03.2008 - 02.2015
Business Management
Baruch College of The City University of New York
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