Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
Generic

Shenica Van

Chicago,Illinois

Summary

Experienced customer service representative that enjoys helping other people. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Client Wellness and Satisfaction Supervisor

Serenity Home Healthcare
06.2025 - Current
  • (Field Supervisor)
  • To provide compassionate care and professional health services to our clients.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Ensure that quarterly supervisory visits are conducted for all assigned caregivers.
  • Contact the homemaker and the client before any visit, except for FHCA whose visits are unannounced.
  • Maintain a minimum of 7 visits per day or 28 visits per week.
  • Submit regular reports on visits especially on important findings.
  • Employ efficient strategies for email management, processing and responding to messages promptly.
  • Actively participate in meetings, contributing insightful ideas and feedback for increased workplace productivity.

Patient Service Specialist/Administrator

Select Medical Rehabilitation Services
09.2023 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided customer service for inbound and outbound calls; inbound averaging 50 calls a day, outbound averaging 30.
  • Ordered supplies for clinic through select market.
  • Sending out Plan Of Cares, tracking, calling doctor offices, keeping track and entering signed POCs.
  • Responsible for sending out New Patient Report log for all new patients, Averaging 30 new patients a week, 1440 patients treated in a year.
  • Closing out end of day reports for a clinic averaging 55 patients a day, 275 patients per week.
  • Front office administration for a PT clinic with 5 Therapist.

Rehab Aide

Select Medical Rehabilitation Services
09.2018 - 09.2023
  • Performed treatment procedures to improve patient's functioning.
  • Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Monitored patient progress and reported changes to physical therapist.

Delivery Driver

FedEx Express
08.2016 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Multiple Bravo Zulu awards achieved for often covering other routes when understaffed and overall being efficient in deliveries.

Coaching Staff Member

Girls in the Game- After School Program
09.2017 - 06.2018
  • Promoted a safe playing environment by enforcing proper technique for different sports
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Taught and demonstrated different game techniques
  • Promoted healthy eating and living

Package Handler

FedEx Express
06.2015 - 08.2016
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Often maintained the highest amounts of packages scan and loaded per day

Education

Associate's Degree -

Wright College
05.2016

Skills

  • Customer Service
  • Communication skills
  • Very Friendly, Helpful
  • Appointment Scheduling
  • Patient confidentiality
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Multitasking and Organization
  • Attention to detail
  • Problem-solving abilities
  • Professionalism

Additionalinformation

Front Desk experience (6 years)

Timeline

Client Wellness and Satisfaction Supervisor

Serenity Home Healthcare
06.2025 - Current

Patient Service Specialist/Administrator

Select Medical Rehabilitation Services
09.2023 - Current

Rehab Aide

Select Medical Rehabilitation Services
09.2018 - 09.2023

Coaching Staff Member

Girls in the Game- After School Program
09.2017 - 06.2018

Delivery Driver

FedEx Express
08.2016 - 06.2022

Package Handler

FedEx Express
06.2015 - 08.2016

Associate's Degree -

Wright College

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Shenica Van