Shenice Harris
Scrum Master
Hanover,MD
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Salesforce Administrator Apprenticeship
Talent Stacker
Richmond, VA
05.2022 - Current
- Set up and controlled user access levels across databases to protect important data.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Saved 20% by implementing cost-saving initiatives that addressed long-standing problems.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
Sr. Administrator
The United States Pharmacopeia
Rockville, MD
01.2019 - 02.2022
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Directed the Change Management Process and prioritization procedures to steer business and departmental project results.
Managed all administrative tasks and functions for projects ranging in scope from $7,000 to $80,000. - Compiled, recorded, and presented detailed monthly and quarterly project reports to executives for efficient decision-making and sound budgetary planning by utilizing Excel, PowerPoint, Google Sheets, and google slides.
- Provided C-level executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
Regional Practice Manager
Hero Practice Services
Baltimore, MD
06.2016 - 01.2019
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Directed the Change Management Process and prioritization procedures to steer business and departmental project results.
Managed all administrative tasks and functions for projects ranging in scope from $7,000 to $80,000. - Compiled, recorded, and presented detailed monthly and quarterly project reports to executives for efficient decision-making and sound budgetary planning by utilizing Excel, PowerPoint, Google Sheets, and google slides.
- Prepared meeting agendas and record minutes to write status updates for managers and stakeholders.
Provided C-level executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
Financial Operations Analyst
Johns Hopkins Community Physicians
Baltimore, MD
06.2007 - 02.2015
- Promoted successful investment plans with well-organized and smooth presentations.
- Promoted from Executive Assistant to Vice President, COO to Financial Operations Analyst.
- Solved complex problems for senior leadership to execute on-time and under-budget projects
- Orchestrated client-centered financial packages factoring in current market trends.
- Developed and deepened client relationships to cement profitable partnerships
- Created knowledge base of 60 internal resources, improving employee on-boarding and reducing time spent per project on administrative tasks by 40%
Education
Bachelor of Science - Business Administration, Data Analytics Specialization
University of Baltimore
Baltimore, MD 07.2019 - Current
Associate of Science - Business Administration
Baltimore City Community College
Baltimore, MD 03.2010 - 05.2013
Skills
Microsoft Office Suite
Technical Knowledge
Customer Communication
Meeting Minutes
Timely Project Completion
Managing projects
Salesforce proficiency
Project Management
Waterfall methodology
Public speaking
Certification
Certified Scrum Master (CSM): Expiration 6/18/2024
Additional Information
- AWARDS AND HONORS , Manager of the year - Baltimore, MD December 2017 Recognized for outstanding service to patients and dedication to fellow employees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Salesforce Administrator Apprenticeship
Talent Stacker
05.2022 - Current
Bachelor of Science - Business Administration, Data Analytics Specialization
University of Baltimore
07.2019 - Current
Sr. Administrator
The United States Pharmacopeia
01.2019 - 02.2022
Regional Practice Manager
Hero Practice Services
06.2016 - 01.2019
Associate of Science - Business Administration
Baltimore City Community College
03.2010 - 05.2013
Financial Operations Analyst
Johns Hopkins Community Physicians
06.2007 - 02.2015