Shenicha Smith
The Big Easy Casino
Fort Lauderdale,FL
10
years of professional experience
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Work History
Server/ Cashier/ Barista
5 Years 10 Months- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Monitored inventory levels of supplies and restocked when necessary.
Supervisor
1 Year 7 Months- Maintained positive working relationship with fellow staff and management.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Created new strategies for improving customer service standards within the organization.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Trained new employees on company policies, job duties, and performance expectations.
Server/Fast Food Cashier
1 Year 10 Months- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
Education
High School Diploma
Skills
Customer service
Cash handling
Order accuracy
Menu knowledge
Team collaboration
Employee training
Food safety oversight
Payment processing
Timeline
Server/ Cashier/ Barista
The Big Easy Casino
10.2020 - CurrentRead More
Supervisor
Bjs Wholesales Club
09.2018 - 04.2020Read More
Server/Fast Food Cashier
Golden Krust
11.2016 - 09.2018Read More
Denbigh High School
High School Diploma
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