Shenika Frett
Greenville,US
Summary
Pharmacy Technician with over 9 years of experience, adept at managing inventory, patient care, and cash handling with precision and professionalism. Demonstrates strong skills in customer service, medication administration, and senior care, contributing effectively to team objectives. Eager to leverage expertise in a dynamic environment, focusing on enhancing patient interactions and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pharmacy Delivery Technician/Certified Immunizer
ECU Health
Greenville, NC
08.2025 - Current
- Prepare and deliver medications, ensuring accuracy and safety.
- Manage inventory and pharmacy technologies effectively.
- Administer vaccines, enhancing patient care services.
- Operation of company vehicle following safety guidelines.
- Operate point-of-sale systems efficiently, facilitating smooth transactions and improving overall customer experience.
- Execute precise compounding of sterile and non-sterile products, maintaining safety standards and ensuring high-quality outcomes.
Front Desk Receptionist
Greenville Treatment Center
Greenville, NC
06.2023 - Current
- Welcome clients and guests, directing them to appropriate staff, ensuring smooth operations.
- Efficiently handle client check-ins and payment processing, enhancing client satisfaction.
- Professionally manage phone communications, fostering effective client interactions.
- Complete assigned office tasks, contributing to overall program efficiency.
- Maintain cash drawer accuracy, reporting to Program Director for financial transparency.
- Coordinate with staff to efficiently manage appointment schedules, improving operational flow and service delivery.
Pharmacy Technician/Certified Immunizer
CVS Pharmacy
Winterville, NC
10.2022 - 11.2025
- Support pharmacy operations by efficiently managing medication inventory and distribution.
- Enhance patient service by addressing inquiries and coordinating with pharmacists.
- Ensure safety by adhering to infection-control protocols and maintaining cleanliness.
- Accurately prepare prescriptions and labels, ensuring precise dosage and quantity.
- Facilitate smooth pharmacy operations through effective problem-solving and collaboration.
- Communicated effectively with healthcare providers, optimizing workflow and significantly reducing processing delays.
- Train and complete assessments for new hires for different CVS Pharmacy locations.
- Administer vaccines while educating patients on immunization benefits, contributing to community health initiatives and increased vaccination rates.
Pharmacy Assistant
Pittman's Pharmacy
Windsor, NC
04.2017 - 01.2023
- Assist customers, manage prescriptions, data entry and ensure compliance with HIPAA standards.
- Streamlined prescription processing, enhancing efficiency and customer satisfaction.
- Trained new hires on procedures, improving onboarding and team cohesion.
- Handled lottery transactions, maintaining accuracy and accountability. Order tickets, stock, complete reports and inventory.
- Enhanced customer service through effective issue resolution and product assistance.
- Answer phones in a professional manner.
- Complete DME paperwork, Organize prescriptions and follow rules properly for color coded baskets and "DNPU" - expensive prescriptions.
- Complete orders for vendors and reports.
- Maximize productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Detention Officer
Edgecombe County Sheriff's Office
Tarboro, NC
11.2020 - 12.2022
- Ensure inmate safety and compliance with regulations, enhancing facility security.
- Conduct thorough searches to prevent contraband, maintaining a secure environment.
- Facilitate inmate transport and processing, ensuring smooth operations.
- Implement sanitation checks, improving health standards within the facility.
- Coordinated with law enforcement and legal representatives for smooth processing of inmates, improving operational efficiency.
- Maintained accurate arrest files and documentation for inmates, ensuring seamless booking processes and compliance with legal standards.
- Receive and inspect mail, property and funds from visitors on behalf of designated inmates.
- Attend meetings, trainings and complete courses as requested.
PCA Personal Care Assistant/Caregiver
Home Instead Senior Care
Suffolk, VA
07.2020 - 11.2020
- Ensured safe, organized environments for clients, enhancing their daily living experience.
- Supported client independence through mobility assistance and personal care.
- Managed household tasks and errands, improving client quality of life.
- Monitored health changes and communicated with care teams for effective treatment.
- Accompanied clients to appointments, ensuring timely medical care.
- Implemented personalized care plans, significantly improving client satisfaction and overall health outcomes.
- Coordinated with families and medical professionals to align care strategies, strengthening support networks for clients.
(PCA) Personal Care Assistant / Dietary Aide
Windsor House Memory Care
Windsor, NC
02.2017 - 09.2017
- Answer phones, greet visitors, and assist with appointments.
- Monitor patient health changes and report to care team.
- Assisted patients with daily living activities, fostering independence and enhancing overall well-being through compassionate care.
- Monitored patient health and documented changes, ensuring timely updates for care teams and facilitating proactive interventions.
- Maintained a clean and organized patient environment, adhering to sanitation guidelines to promote safety and comfort.
- Coordinated with dietary teams to plan and prepare meals, ensuring compliance with prescribed diets and improving patient satisfaction.
- Recognized and reported health status changes, enabling swift communication with case managers and enhancing patient care quality.
Waitress
China King Restaurant
Windsor, NC
01.2006 - 01.2017
- Ensured customer satisfaction through timely service, enhancing repeat business.
- Maintained cleanliness and organization, boosting operational efficiency.
- Resolved complaints effectively, contributing to a positive dining experience.
- Collaborated with kitchen staff to manage customer expectations on menu availability.
- Promoted excellent service, increasing customer referrals and walk-ins.
- Streamlined order processes, significantly reducing wait times and enhancing customer satisfaction.
- Promoted daily specials and upsells, driving increased sales and strengthening customer loyalty.
Education
Detention Officer Certification - undefined
Nash Community College
Rocky Mount, NC11.2021
High School Equivalency Degree -
Martin Community College
Williamston, NC10.2007
Skills
- Customer Service
- Sales
- Senior Care
- Office Administration
- Safety Compliance
- Point-of-Sale Operation
- Technical Skills
- Insurance Verification
- Patient Scheduling
- Inventory Control
- CPR/First Aid
- Medication Administration
- Vaccine Administration
- Client Relations
- Compounding
- Data Entry
- Documentation
- Health Record Management
- Medication Safety
- Clinical Skills
Certification
- CPR Certification (March 2025 to March 2027)
- North Carolina Board of Pharmacy - Pharmacy Technician License (January 2023 to December 2025)
- Immunization Administration Certification (April 2024)
- Detention Officer Certification (November 2021)
- Axon Academy - Taser X26P Certification (July 2021)
- OC Spray Certification (February 2021)
- Caregiver Learning and Development Certification (July 2020)
Timeline
Pharmacy Delivery Technician/Certified Immunizer
ECU Health
08.2025 - Current
Front Desk Receptionist
Greenville Treatment Center
06.2023 - Current
Pharmacy Technician/Certified Immunizer
CVS Pharmacy
10.2022 - 11.2025
Detention Officer
Edgecombe County Sheriff's Office
11.2020 - 12.2022
PCA Personal Care Assistant/Caregiver
Home Instead Senior Care
07.2020 - 11.2020
Pharmacy Assistant
Pittman's Pharmacy
04.2017 - 01.2023
(PCA) Personal Care Assistant / Dietary Aide
Windsor House Memory Care
02.2017 - 09.2017
Waitress
China King Restaurant
01.2006 - 01.2017
Detention Officer Certification - undefined
Nash Community College
High School Equivalency Degree -
Martin Community College