Monsirrat Salinas
Greenville,TX
Summary
Results-driven Customer Service Professional with a strong commitment to delivering exceptional service. Demonstrates excellent interpersonal skills, and a proven ability to resolve concerns effectively, driving positive outcomes in fast-paced environments. Passionate about creating memorable customer experiences that create loyalty, and long-term relationships. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change!
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Greenville, TX
08.2022 - Current
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Provided customer service to patients by answering questions about medications and health related topics.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Education
High School Diploma -
Greenville High School
Greenville, TX05-2022
Skills
- Prescription verification
- Customer service
- Patient education
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- FDA and HIPAA compliance
- Conflict resolution
- Leadership
- Excellent communication
- Supervision and leadership
- Organizational skills
- Customer relations
Affiliations
- Working out
- Going fishing
- Hanging with friends and family
- Swimming
- Walking my dogs
- Reading my Bible
Timeline
Pharmacy Technician
CVS Pharmacy
08.2022 - Current
High School Diploma -
Greenville High School