Shenika Jones
Mobile,AL
Summary
Proven Claims Examiner with a track record of enhancing team success and productivity at Crawford and Everise, adept in data entry and analytical skills. Excelled in processing claims with a 98% accuracy rate, demonstrating exceptional attention to detail and strong problem-solving abilities. Skilled in fostering teamwork and delivering outstanding customer service.
Overview
8
8
years of professional experience
Work History
Travel Claim Processor
Everise
09.2019 - 01.2024
- Supported team members in their tasks, contributing to overall team success.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Handled over 30 claims a day.
Claims Examiner
Crawford
02.2016 - 08.2019
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Evaluated and processed an average od 32 claims per day, maintaining a 98% accuracy rate in claims adjudication.
- Trained other claims staff members on proper handling and evaluation of claims.
Education
Claims Adjuster
Southside High School
05.2004
Skills
- Attention To Detail
- Teamwork and Collaboration
- Analytical Skills
- Data Entry Experience
- Punctual and Reliable
- Strong Work Ethic
- Strong Oral and Written Communication Skills
- Critical Thinking and Problem-Solving
- Adaptability
Timeline
Travel Claim Processor
Everise
09.2019 - 01.2024
Claims Examiner
Crawford
02.2016 - 08.2019
Claims Adjuster
Southside High School
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