Mary Jo Ferrell
Newark,OH
Summary
Dynamic Senior Fire Claim Processor at State Farm Insurance Inc, recognized for enhancing processing efficiency through meticulous attention to detail and strong teamwork. Proven ability to manage multiple priorities while delivering outstanding customer service, resulting in improved client satisfaction and streamlined workflows. Committed to continuous improvement and collaboration in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Senior Fire Claim Processor
State Farm Insurance Inc
07.1997 - 02.2016
- Processed incoming documents accurately, ensuring compliance with established standards.
- Assisted in data entry tasks, maintaining attention to detail for quality assurance.
- Learned and utilized software tools to enhance processing efficiency and accuracy.
- Supported team members by organizing materials and preparing for processing workflows.
- Collaborated with colleagues to streamline procedures and reduce processing time.
- Maintained organized records of processed documents for easy retrieval and reference.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Participated in training sessions to develop skills related to processing techniques and systems.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
- Coordinated with IT department to resolve technical issues impacting processing speeds.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
General Studies
Newark High School
Newark, OH06.1976
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Sorting and packaging
- Recordkeeping proficiency
- Document management
- Document review
- Paperwork management
- Data entry background
- Information protection
- Data entry
- Interpersonal communication
- Software knowledge
- Positive attitude
- Strong work ethic
- Computer skills
- Teamwork and coordination
- Punctual and reliable
- Teamwork and communication
- Punctual and dependable
- Following instructions
- Good communication
Timeline
Senior Fire Claim Processor
State Farm Insurance Inc
07.1997 - 02.2016
General Studies
Newark High School
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