Angel Vincent
O Fallon,IL
Summary
As a high-performing Large Loss Claim Specialist, I have been able to expand my construction knowledge and become a proficient and thorough large and total loss estimate writer. I have demonstrated by ability to perform in a fast-paced demanding environment while still surpassing performance goals and continuing to focus on remarkable customer service. My extensive claims back ground, technical expertise, excellent verbal and written communication skills, and my ability to adopt and integrate new technology to improve my claim handling efficiency has led me to become a leader and resource among my peers.
Overview
24
24
years of professional experience
Work History
Fire Proximity Large Loss Claim Specialist
State Farm Insurance
06.2018 - Current
- Manages day-to-day handling of large loss claims by completing diligent investigations, interpreting policy provisions, identifying damages and settling losses in a timely manner.
- Demonstrates extensive large and total loss estimate writing experience for residential and commercial properties.
- Provides exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Serves as a resource for new and existing claims specialists across the division by providing guidance regarding complex claim scenarios, policy interpretation, large loss estimate writing, and use of new and existing technology. Licensednsed in Oklahoma, Louisiana, Texas, North Carolina, South Carolina, and Florida.
Fire Proximity Weather Claims Specialist
State Farm Insurance
11.2015 - 06.2018
- Investigated, evaluated, negotiated, and settled weather related claims including verification of coverage, legal liability, and determined the extent of damage to property.
- Streamlined the claims process for policy holders with proactive claim management, regular updates, and prompt resolution.
- Achieved performance goals consistently through attention to detail, effective time management, leveraging technology, and strong decision-making abilities.
Fire Claims In-Office Claim Specialist
State Farm Insurance
05.2008 - 11.2015
- Managed high-volume claim load of homeowners and commercial claims efficiently and effectively, prioritizing urgent needs while maintaining attention to detail for all claims and providing remarkable customer service.
- Applied knowledge of policies, state regulations, repair procedures/techniques to resolve first party losses through in-office environment.
- Managed the catastrophe call center for several hurricanes from 2008-2010. Responsibilities included training and coaching of new claims associates and assisted with management escalation calls.
Auto Claims In-Office Claims Specialist
State Farm Insurance
02.2000 - 05.2008
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Provided technical support to claim handlers on vehicle repairs issues.
- Developed training and handling guidelines for the start up of a new medical payments team for auto injury claims.
- Prepared claim files for subrogation and arbitration.
Education
Bachelor of Science - Business Administration And Management
Columbia Collete
Columbia, MO12.2005
Skills
- Communication
- Critical Thinking
- Decision Making and Judgement
- Customer Focus
- Teamwork
- Technical/Functional Expertise
- Advanced Knowledge of Xactimate and XactAnalysis
- Extensive Large and Total Loss Estimate Writing
- Attention to Detail
- Problem Solving
- Adaptability
Timeline
Fire Proximity Large Loss Claim Specialist
State Farm Insurance
06.2018 - Current
Fire Proximity Weather Claims Specialist
State Farm Insurance
11.2015 - 06.2018
Fire Claims In-Office Claim Specialist
State Farm Insurance
05.2008 - 11.2015
Auto Claims In-Office Claims Specialist
State Farm Insurance
02.2000 - 05.2008
Bachelor of Science - Business Administration And Management
Columbia Collete