Haylie Gorgo
Port Saint Lucie
Summary
Dedicated claims specialist with a strong background in investigating complex claims and mentoring teams. Focused on delivering accurate assessments and fostering a culture of professionalism and integrity within the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Claim Resol Specialist II, Prop, Large Loss
Liberty Mutual
08.2022 - Current
- Investigate complex claims by analyzing evidence and conducting interviews to establish claim validity.
- Prepare detailed reports outlining findings and recommendations for settlement decisions.
- Mentor junior adjusters in best practices for claim evaluation and customer service techniques.
- Reduce company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Sr Claim Resol Specialist III, Prop, Fast Path
Liberty Mutual
04.2021 - 08.2022
- Evaluated property damage claims to determine coverage and liability.
- Reviewed and updated claim files to ensure compliance with company policies and state regulations.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Used Xactimate and Symbility to compile estimates for personal property and structure damage.
Sr Claim Res Specialist II, Prop, Field
Liberty Mutual
04.2019 - 04.2021
- Evaluated property damage claims through comprehensive inspections and prepared estimates using Xactimate and Symbility.
- Mentored junior adjusters in proper claim handling techniques, fostering growth within the team and improving overall performance levels.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
Sr Claim Res Specialist, II, Auto
Liberty Mutual
09.2017 - 04.2019
- Analyzed auto claims to determine liability and assess damages.
- Reviewed and interpreted insurance policies to ensure accurate claim assessments.
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics.
- Identified potential fraud indicators through thorough investigations, protecting company assets from fraudulent claims activity.
Education
Bachelor of Science - Human Resource Management
Wilmington University
New Castle, DE08-2026
Associate of Arts - Business Administration
Cumberland County College
Vineland06-2017
Skills
- Effective communication
- Professionalism and integrity
- Team leadership qualities
- Computer software proficiency
- Strategic Decision-making
- Analytical problem solving
Certification
- Property and Casualty License, Florida
Timeline
Sr Claim Resol Specialist II, Prop, Large Loss
Liberty Mutual
08.2022 - Current
Sr Claim Resol Specialist III, Prop, Fast Path
Liberty Mutual
04.2021 - 08.2022
Sr Claim Res Specialist II, Prop, Field
Liberty Mutual
04.2019 - 04.2021
Sr Claim Res Specialist, II, Auto
Liberty Mutual
09.2017 - 04.2019
Bachelor of Science - Human Resource Management
Wilmington University
Associate of Arts - Business Administration
Cumberland County College