Shenika Olds
Birmingham,AL
Overview
2
2
years of professional experience
Work History
Hha
Home Instead Senior Care Home
Birmingham, AL
05.2022 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Customer Service Representative
Lowes Distribution Center
Birmingham, AL
01.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Receptionist
Lifetime Fitness Center
Vestivahills, AL
03.2019 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected deposits, fees and payments.
Education
Jess Lainer
Bessemer, ALSkills
- Community Activities
- Clinical Quality Program Standards
- Companionship and Emotional Support
- Personal Care Assistance
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Customer Account Management
Timeline
Hha
Home Instead Senior Care Home
05.2022 - 07.2022
Customer Service Representative
Lowes Distribution Center
01.2021 - 03.2022
Front Desk Receptionist
Lifetime Fitness Center
03.2019 - 05.2020
Jess Lainer