Shenikka Sylvester
Natchez,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Fleet Manager
Jordan Carriers
Natchez, MS
09.2024 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Sales Representative
Ms Title Loan Inc
Natchez , MS
05.2023 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Scanned and uploaded loan and related documents into system.
- Examined and verified information in loan application and closing documents.
- Filed and maintained loan records.
- Answered questions and advised customers regarding loans and transactions.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Worked with third-party vendors to address and clear loan closing requirements.
- Accepted payment on accounts.
- Presented loan and repayment schedules to customers.
- Checked applicant credit, personal references and employment histories.
- Checked value of customer collateral to hold as loan security.
- Established credit limits and grant extensions of credit on overdue accounts.
- Reviewed and corrected errors on interest, principal and closing costs.
Banker
Texas State Federal Credit Union
Irving, TX
05.2019 - 03.2023
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Helped customers understand and use mobile applications and online banking.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Achieved or exceeded personal sales goals on consistent basis.
Front Office Manager
BPCS
Fort Worth, TX
04.2014 - 03.2019
- Monitored office inventory to maintain supply levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Created and optimized employee schedules for shift coverage.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
Customer Service Representative
GDiT
Hattiesburg, MS
04.2010 - 03.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Set up and activated customer accounts.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Exceeded company productivity standards on consistent basis.
Education
Associate of Arts - Business Administration And Management
Colin Community College
Wesson, MS12.2012
Skills
- Microsoft
- Time Management
- Credit card payment processing
- Adaptive team player
Timeline
Fleet Manager
Jordan Carriers
09.2024 - Current
Sales Representative
Ms Title Loan Inc
05.2023 - Current
Banker
Texas State Federal Credit Union
05.2019 - 03.2023
Front Office Manager
BPCS
04.2014 - 03.2019
Customer Service Representative
GDiT
04.2010 - 03.2014
Associate of Arts - Business Administration And Management
Colin Community College