Sheniqua Whyte
Houston,Texas
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Polaris Laboratories, showcasing exceptional attention to detail and customer service skills. Expert in leading teams, managing high-stress situations, and driving continuous improvement. Achieved significant reductions in equipment downtime and financial discrepancies through meticulous organization and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Sample Processing Technician
Polaris Laboratories
12.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Assistant Manager
Cinemark Theaters
05.2016 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Dispatcher
Bush Continental Airport
04.2014 - 08.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Computer Technology - Reading
Westbury High School
Houston, TX05.2011
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Timeline
Sample Processing Technician
Polaris Laboratories
12.2021 - Current
Assistant Manager
Cinemark Theaters
05.2016 - 12.2021
Dispatcher
Bush Continental Airport
04.2014 - 08.2015
Computer Technology - Reading
Westbury High School
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