Alicia Wolfe
Olive Branch,MS
Summary
Dedicated and detail-oriented professional with extensive experience in medical office technology, customer service, and administrative support. Proven ability to manage multiple tasks efficiently, provide exceptional customer service, and maintain high standards of work quality. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
Work History
Sample Processing Technician
IDEXX Laboratories
08.2022 - 10.2022
- Received, prepared, and accessioned veterinary samples for laboratory analysis and testing
- Entered specimen data into a computer tracking system
- Racked and bundled prepared samples for delivery to each testing department
- Assisted other lab personnel with specimen storage and ensured Turn Around Times (TAT's) were met.
AppleCare Technical Advisor
VXI Global Solutions
03.2020 - 08.2022
- Provided live phone support to Apple customers, resolving technical issues and ensuring customer satisfaction
- Identified and addressed customer concerns accurately and efficiently.
Administrative Assistant
Rita's Graphic & Design
02.2011 - 08.2022
- Greeted customers and handled consultations, decorating, proofreading, and cash flow
- Ensured the office was stocked with refreshments and supplies.
Janitorial Worker
self-employed
02.2011 - 07.2022
- Performed cleaning, dusting, mopping, and other janitorial tasks
- Managed customer service, laundry, organizing, and inventory stocking.
Beauty Advisor/Sales Associate
Target
11.2019 - 06.2020
- Assisted customers in choosing beauty products suitable for their personal appearance, skin type, and lifestyle.
Hostess
Colton's Steakhouse and Grill
07.2013 - 01.2014
- Greeted customers and seated them according to their preferences
- Assisted servers, folded silverware, and maintained a clean restaurant environment.
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE TECHNOLOGY
Northwest Mississippi Community College
Southaven, MS05.2017
Skills
Medical Office Technology (HIPPA, Medical Terminology, Claims Processing)
Administrative Skills (Word Processing, Excel, PowerPoint, Data Entry)
Customer Service and Support (Phone Etiquette, Hospitality, Guest Services)
Technical Proficiency (iOS, Windows, EMR/EHR Systems, ICD-9-10 Coding)
Organizational Skills (Time Management, Filing, Documentation Review)
Healthcare Knowledge (Medical Billing, Medical Coding, Patient Care)
Volunteer Experience
- CENTER HILL HIGH SCHOOL, Olive Branch, MS, 08/01/11, 12/01/13, Led a team in various community service activities, including trash clean-up, animal shelter support, and food drives.
- HERMITAGE GARDENS OF SOUTHAVEN, Southaven, MS, 08/01/09, 01/01/10, Assisted elderly residents with dining, mobility, and personal care needs.
Timeline
Sample Processing Technician
IDEXX Laboratories
08.2022 - 10.2022
AppleCare Technical Advisor
VXI Global Solutions
03.2020 - 08.2022
Beauty Advisor/Sales Associate
Target
11.2019 - 06.2020
Hostess
Colton's Steakhouse and Grill
07.2013 - 01.2014
Administrative Assistant
Rita's Graphic & Design
02.2011 - 08.2022
Janitorial Worker
self-employed
02.2011 - 07.2022
ASSOCIATE OF APPLIED SCIENCE - MEDICAL OFFICE TECHNOLOGY
Northwest Mississippi Community College