Shenita Williams
Corro Health
Prentiss,MS
10
years of professional experience
Motivated and reliable professional with experience in customer service, data entry, and technical support. Skilled in handling inbound and outbound communications, resolving customer inquiries efficiently, and maintaining a high level of accuracy in data management. Adept at working independently in remote environments and providing exceptional virtual support through phone, email, and chat.
Work History
Healthcare Data Entry (Remote)
2 Years 3 Months- Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes. Import and validate patient records from external platforms. Form patient activation using EHR, client reporting. Research EOBs and process appeals and denials.
Chat Support Specialists (Remote)
2 Years 3 Months- Provide client support through chat. Addressing and resolving customer complaints and provided customers with accurate information regarding accounts and services. Escalate complex problems to appropriate department. Record and document customer interactions and transactions, including details of inquiries, complaints, comments and actions taken. Meet chat quota and quality standards set by organization. Protect customers’ information in accordance with privacy policies and procedures.
Customer Service Representative (Remote)
1 Year 5 Months- Input, verified, and maintained student financial information with attention to detail. Managed confidential documents following state and federal data security standards. Assisted in processing and tracking online submissions and reports. Submit appeals and execute denial letters. Performed outbound calls to borrowers to set up payment plans.
Customer Service Manager
4 Years 1 Month- Responsible for leading customer support teams, handling escalations, and ensuring customer satisfaction. Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing per-scripted responses which they must read verbatim to provide basic general and claims specific information. Follow established and documented policies and standard operating procedures such as filling out time sheets, adhering to privacy rules and responding to numerous phone inquiries. Utilize standard technology such as telephones, e-mail; and web browser to perform job duties. Be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice. Appeals and Denials. Handling Escalation calls.
Education
Diploma
Skills
Data Entry
Call Volume & Metrics
Inbound/Outbound
Complaint Handling
Virtual Assistant
Appeals and Denials
Rev Cycle Management
Chat/Email Correspondence
Collaboration
Customer Service
Tier 2
Resolution Specialists
Technical Support
Interests
An environment where I can leverage my adaptability and quick thinking to meet customers’ needs
COMMUNICATION
Active listening, verbal communication, collaboration & team communication, conflict resolution.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Healthcare Data Entry (Remote)
Corro Health
04.2024 - 07.2026Read More
Chat Support Specialists (Remote)
Entrata
01.2022 - 04.2024Read More
Customer Service Representative (Remote)
HESC
08.2020 - 01.2022Read More
Customer Service Manager
General Dynamics
07.2016 - 08.2020Read More
Cornerstone
Diploma
Read More