Shenna N. Hicks
Aurora
Summary
Experienced with admissions management, overseeing comprehensive application processes. Utilizes strategic planning and team coordination to enhance departmental efficiency. Track record of fostering positive applicant experiences and resolving conflicts effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admissions Supervisor
Eckerd Connects/Odle Management
06.2023 - Current
- Company Overview: Dept. of Labor -Paul Simon Job Corps, Illinois Region
- Clearly communicates effectively to Admissions Representatives what is expected of them on a daily basis
- Maintain accountability of staff. Cultivates and maintain a climate that is free from harassment, intimidation, and disrespect of others to provide a safe environment to work in
- Plans, directs, and supervises the activities of the Outreach and Admissions Program, including ensuring proper planning, scheduling, and run some of the activities in program in our region
- Adheres to enrollment, case management efforts assisting staff with application process, and ordering supplies
- Manage twelve Admissions Representatives with their day-to-day activities. Assesses personnel needs and works with the Human Resources department to screen and interview potential staff. Recommends promotions, transfers, and merit evaluations within the department
- Assist the Admissions Director with application corrections, and merit evaluations within the department. Conducts and prepares performance appraisals.
- Assist applicants, other departments, and outside organizations in person and over the phone
- Train new employees in the Admissions Department
- Company Overview: (Dept. of Labor -Paul Simon Job Corps), Illinois Region
Admissions Counselor
Eckerd Connects/Odle Management
05.2022 - 06.2023
- Company Overview: Dept. of Labor/Job Corps, Illinois Region
- Assist applicants in person and over the phone, and via Zoom
- Conduct cold calls, email, and mass mailings to pitch services
- Manage prospective applicants both online, email, phone call for enrollment
- Conduct pre-screening and interviewing procedures assisting with choosing trades
- Organize documents for entry and submission including format, comments, case notes reserving confidentiality
- Navigate forms, scan and printing procedures for electronic submission
- Company Overview: (Dept. of Labor/Job Corps, Illinois Region)
Admissions Counselor
Chugach Educational Services
12.2019 - 05.2022
- Company Overview: Dept. of Labor/Job Corps, Illinois Region
- Assist applicants in person and over the phone, and via Zoom
- Conduct outreach cold calls, email, mass mailings
- Manage prospective applicants both online and by way of informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submission
- Company Overview: (Dept. of Labor/Job Corps, Illinois Region)
Admissions Counselor
Adams & Associates
10.2018 - 11.2019
- Company Overview: Dept. of Labor/Job Corps, Illinois Region
- Assist applicants in person and over the phone, and via Zoom
- Conduct outreach cold calls, email, mass mailings
- Manage prospective applicants both online and by way of informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submissions
- Company Overview: (Dept. of Labor/Job Corps, Illinois Region)
Substitute Outreach Admissions/CTS
Adams & Associates
06.2018 - 10.2018
- Company Overview: Dept. of Labor/Job Corps, Illinois Region
- Conduct outreach cold calls, email, mass mailings
- Managed as an Admissions Counselor assisting applicant both online and informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submissions
- Company Overview: (Dept. of Labor/Job Corps, Illinois Region)
Legal Assistant-Temporary Assignment
Hamer, Schuh & Cuda at Law
06.2017 - 01.2018
- Company Overview: Woodstock, IL
- Assist clients in person and over the phone
- Prepare and file legal documents, petitions, pleadings, financial affidavit, notice of motion and notice of filings (Wills)
- Work independently, research relevant information for cases. Greet visitors, screen phone calls and schedule appointments
- Organized and maintained detailed files
- Company Overview: Woodstock, IL
Cust. Service Rep.
Aerotek Agency Dovenmuehle Mortgage
03.2017 - 06.2017
- Company Overview: Oakbrook, IL
- Assist with all aspects of customer care over the phone
- Professionally answer complex inquiries on behalf the company and private label clientele
- Navigated multiple computers monitors while meeting the customer’s needs
- Company Overview: Oakbrook, IL
Cust. Service Rep.
Anchor Staffing-State of IL. Child Support
10.2015 - 03.2017
- Company Overview: Carol Stream, IL
- Customer service over the phone only
- Answered 200 inbound phone calls daily
- Conducted 40 outbound phone calls every 30 minutes to 1 hour on demand
- Excellent interpersonal skills, address miscellaneous concerns, inquiries, complaints
- Navigate multiple computers monitors and simultaneously addressed the customer’s demands
- Company Overview: Carol Stream, IL
Assistant Coordinator
Anchor Staffing- State of Illinois DHS
01.2015 - 10.2015
- Company Overview: Arlington Heights, IL
- Customer service over the phone
- Managed legal documents, the mail, and maintained the upkeep for files
- Answered a multiple phone line system and assisted clients with issues
- Recorded request for home services referrals and payroll
- Company Overview: Arlington Heights, IL
Education
Bachelors of Legal Studies - Legal Studies
Dominican University
Forest Park, IL06.2026
Associates of Applied Science - Paralegal
Northwestern College
Chicago, IL11.2011
Skills
- Service-oriented communication skills
- Student registration management
- Proven sales experience
- Strategic marketing planning
- Organizational skills
- Call management
- Collaborative team member
- Support others with empathy
- Clear and concise communication
- Proficient in Microsoft Office Suite
- Effective case management strategies
- Client communication skills
- Strong verbal and written communication
- Effective team leadership
- Effective conflict resolution
- Admissions management
- Record keeping
- Data accuracy assessment
- Prospective student outreach
- Documentation and reporting skills
- Student support
- Effective interviewing techniques
Certification
CPR Certified
Additional Information
Employment gaps were the results of personal health issues. Fully recovered.
Timeline
Admissions Supervisor
Eckerd Connects/Odle Management
06.2023 - Current
Admissions Counselor
Eckerd Connects/Odle Management
05.2022 - 06.2023
Admissions Counselor
Chugach Educational Services
12.2019 - 05.2022
Admissions Counselor
Adams & Associates
10.2018 - 11.2019
Substitute Outreach Admissions/CTS
Adams & Associates
06.2018 - 10.2018
Legal Assistant-Temporary Assignment
Hamer, Schuh & Cuda at Law
06.2017 - 01.2018
Cust. Service Rep.
Aerotek Agency Dovenmuehle Mortgage
03.2017 - 06.2017
Cust. Service Rep.
Anchor Staffing-State of IL. Child Support
10.2015 - 03.2017
Assistant Coordinator
Anchor Staffing- State of Illinois DHS
01.2015 - 10.2015
Associates of Applied Science - Paralegal
Northwestern College
Bachelors of Legal Studies - Legal Studies
Dominican University
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