Shenna N. Hicks
Aurora,IL
Summary
Dynamic Admissions Supervisor with proven leadership at Eckerd Connects, excelling in team management and conflict resolution. Expert in application review and student recruiting, fostering a supportive environment that enhances performance. Adept at effective communication and data organization, driving successful enrollment outcomes while maintaining confidentiality and rapport with applicants.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Supervisor
Eckerd Connects/Odle Management
Chicago, IL
06.2023 - Current
- Company Overview: (Dept. of Labor -Paul Simon Job Corps) Chicago, IL.
- Clearly communicates effectively to Admissions Representatives what is expected of them on a daily basis
- Maintain accountability of staff. Cultivates and maintain a climate that is free from harassment, intimidation, and disrespect of others to provide a safe environment to work in
- Plans, directs, and supervises the activities of the Outreach and Admissions Program, including ensuring proper planning, scheduling, and run some of the activities in program in our region
- Adheres to enrollment, case management efforts assisting staff with application process
- Manage twelve Admissions Representatives with their day-to-day activities. Assesses personnel needs and works with the Human Resources department to screen and interview potential staff. Recommends promotions, transfers, and merit evaluations within the department
- Assist the Admissions Director with application corrections, and merit evaluations within the department. Conducts and prepares performance appraisals.
- Assist applicants, other departments, and outside organizations in person and over the phone
- Train new employees in the Admissions Department
- (Dept. of Labor -Paul Simon Job Corps) Chicago, IL.
Admissions Counselor
Eckerd Connects/Odle Management
Chicago, IL
05.2022 - 06.2023
- Company Overview: (Dept. of Labor/Job Corps, Chicago, IL.
- Assist applicants in person and over the phone, and via Zoom
- Conduct cold calls, email, and mass mailings to pitch services
- Manage prospective applicants both online, email, phone call for enrollment
- Conduct pre-screening and interviewing procedures assisting with choosing trades
- Organize documents for entry and submission including format, comments, case notes reserving confidentiality
- Navigate forms, scan and printing procedures for electronic submission
- (Dept. of Labor/Job Corps, Chicago, IL.
Admissions Counselor
Chugach Educational Services
Chicago, IL
12.2019 - 05.2022
- Company Overview: (Dept. of Labor/Job Corps, Chicago, IL.
- Assist applicants in person and over the phone, and via Zoom
- Conduct outreach cold calls, email, mass mailings
- Manage prospective applicants both online and by way of informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submission
- (Dept. of Labor/Job Corps, Chicago, IL.
Admissions Counselor
Adams & Associates
Joliet, IL
10.2018 - 11.2019
- Company Overview: (Dept. of Labor/Job Corps, Joliet, IL.
- Assist applicants in person and over the phone, and via Zoom
- Conduct outreach cold calls, email, mass mailings
- Manage prospective applicants both online and by way of informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submissions
- (Dept. of Labor/Job Corps, Joliet, IL.
Substitute Outreach Admissions/CTS
Adams & Associates
Joliet, IL
06.2018 - 10.2018
- Company Overview: (Dept. of Labor/ Job Corps, Joliet, IL.
- Conduct outreach cold calls, email, mass mailings
- Managed as an Admissions Counselor assisting applicant both online and informational presentation
- Conduct pre-screening and interviewing procedures assisting the applicant when choosing trades
- Organize folders for entry and submission including format, comments, case notes
- Navigate forms, scan and printing procedures for electronic submissions.
- (Dept. of Labor/ Job Corps, Joliet, IL.
Legal Assistant
Hamer, Schuh & Cuda at Law
Woodstock, IL
06.2017 - 01.2018
- Company Overview: Woodstock, IL.
- Assist clients in person and over the phone
- Prepare and file legal documents, petitions, pleadings, financial affidavit, notice of motion and notice of filings {Wills}
- Work independently, research relevant information for cases. Greet visitors, screen phone calls and schedule appointments
- Organized and maintained detailed files
- Woodstock, IL.
Cust. Service Rep.
Aerotek Agency Dovenmuehle Mortgage
Oakbrook, IL
03.2017 - 06.2017
- Company Overview: Oakbrook, IL
- Assist with all aspects of customer care over the phone
- Professionally answer complex inquiries on behalf the company and private label clientele
- Navigated multiple computers monitors while meeting the customer’s needs
- Oakbrook, IL
Cust. Service Rep.
Anchor Staffing-State of IL. Child Support
Carol Stream, IL
10.2015 - 03.2017
- Company Overview: Carol Stream, IL.
- Customer service over the phone only
- Answered 200 inbound phone calls daily
- Conducted 40 outbound phone calls every 30 minutes to 1 hour on demand
- Excellent interpersonal skills, address miscellaneous concern, inquiries, complaints
- Navigate multiple computers monitors and simultaneously addressed the customer’s demands
- Carol Stream, IL.
Assistant Coordinator
Anchor Staffing- State of Illinois DHS
Arlington Heights, IL
01.2015 - 10.2015
- Company Overview: Arlington Heights, IL.
- Customer service over the phone
- Managed legal documents, the mail, and maintained the upkeep for files
- Answered a multiple phone line system and assisted clients with issues
- Recorded request for home services referrals and payroll
- Arlington Heights, IL.
Education
Bachelors of Legal Studies - Legal Studies
Dominican UNIVERSITY
forest Park, IL06-2026
Associates of Applied Science - Paralegal
northwestern College
11.2011
Skills
- Customer service skills
- Organizational skills
- Confidentiality
- Inbound and outbound calls
- Screening
- Document sorting
- Team player
- Helping others
- writing
- Verbal communication
- Rapport building
- Deadline management
- Follow-ups
- Microsoft Word
- Outlook
- Excel
- Typing
- Legal research
- Document preparation
- Case management
- Client relations
- Microsoft Office
- Data organization
- Effective communication
- Team leadership
- Conflict resolution
- Interviewing techniques
- Admissions expertise
- Strong leadership
- Records maintenance
- Application review
- Strong organization
- Data verification
- Student recruiting
- Report preparation
- Computer literacy
- Student relations
Additional Information
Explain gaps in employment upon request
Certification
- CPR Certified
References
References available upon request.
Timeline
Admissions Supervisor
Eckerd Connects/Odle Management
06.2023 - Current
Admissions Counselor
Eckerd Connects/Odle Management
05.2022 - 06.2023
Admissions Counselor
Chugach Educational Services
12.2019 - 05.2022
Admissions Counselor
Adams & Associates
10.2018 - 11.2019
Substitute Outreach Admissions/CTS
Adams & Associates
06.2018 - 10.2018
Legal Assistant
Hamer, Schuh & Cuda at Law
06.2017 - 01.2018
Cust. Service Rep.
Aerotek Agency Dovenmuehle Mortgage
03.2017 - 06.2017
Cust. Service Rep.
Anchor Staffing-State of IL. Child Support
10.2015 - 03.2017
Assistant Coordinator
Anchor Staffing- State of Illinois DHS
01.2015 - 10.2015
Bachelors of Legal Studies - Legal Studies
Dominican UNIVERSITY
Associates of Applied Science - Paralegal
northwestern College
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