Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aryanna Mateo

Zephyrhills,FL

Summary

Customer service has been my strongest trait in all my career experiences. I am dedicated to always finding more opportunities to gain more knowledge of being efficient, friendly, and hardworking.

Overview

7
7
years of professional experience

Work History

Admissions Supervisor

Metro Lagoons Mirada
05.2023 - Current
  • Initially started as an admissions host. Selling tickets, Interacting with residents of the community who had memberships, and being the first friendly face of the water park.
  • Experience with using ROLLER Venue Manager and Focus POS systems.
  • As a supervisor, responsibilities shifted to training hosts, handling cash in admissions department, assisting guests/community residents with any inquiries, and taking inventory of products weekly.
  • Began to connect with residents who have memberships, and being remembered for friendliness and customer service.
  • Leaderships in setting events. Responsible for contacting vendors, making sure events are fully staffed and proceed how they are expected.
  • Accommodating every guest while still maintaining company policies. · Leadership experience by connecting with team and always being helpful/informative for them.

Seating Hostess

Steelbach
12.2020 - 12.2022
  • Responsible for seating guests efficiently and setting wait times/reservations.
  • Accommodating guests' preferences and requests in regards to seating, celebrations, or any occasions guests would dine here.
  • Maintained strong communication with managers, staff, and kitchen to have busy but organized shifts.
  • Set reservations and specific set ups for important guests that would occasionally dine at this restaurant.

Seating Hostess

Carrabba's Restaurant
05.2020 - 12.2020
  • Forming emotional connections with guests by greeting them at the door and seating them.
  • Answered the phone to assist guests with menu questions or any other inquiries.
  • Being mindful of the restaurant's appearance and helping coworkers if they needed it.

Library Page/ Front Desk Passport Assistant

Old Bridge Public Library
09.2017 - 01.2020
  • Working front desk for passport department in the Library. Assisted notaries by answering customer's questions, taking correctly formatted photos, and recording logs of applicants.
  • Responsible for circulating holds, contacting customers about overdue books, and putting books/media away correctly.
  • Helped set up for community events that were held in the library. Greeting and interacting with guests frequently.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
05.2026

High School Diploma -

Old Bridge High School
Matawan, NJ
06.2019

Skills

  • Admissions Expertise
  • Customer Service
  • Team Leadership
  • Customer Service Management
  • Relationship Building
  • Phone and Email Etiquette
  • Event Coordination

Timeline

Admissions Supervisor

Metro Lagoons Mirada
05.2023 - Current

Seating Hostess

Steelbach
12.2020 - 12.2022

Seating Hostess

Carrabba's Restaurant
05.2020 - 12.2020

Library Page/ Front Desk Passport Assistant

Old Bridge Public Library
09.2017 - 01.2020

Bachelor of Arts - Psychology

University of South Florida

High School Diploma -

Old Bridge High School

Similar Profiles

CREATE PROFILE
Aryanna Mateo