Shennel Brown
Bronx,NY
Summary
Experienced care manager with strong focus on team collaboration and achieving results. Skilled in coordinating personalized care plans, managing staff, and ensuring compliance with health and safety regulations. Known for adaptability, problem-solving abilities, and fostering supportive environment for residents and staff alike. Prepared to deliver impactful outcomes in residential care management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Care Manager
Human Development Services of Westchester
Scarsdale, US
11.2023 - Current
- Assess clients to determine housing readiness and identify barriers to stable housing, including mental health and substance abuse issues
- Developing individualized plans with each client involves conducting a comprehensive assessment of their specific needs and circumstances
- This includes establishing specific goals and objectives related to securing permanent housing, as well as addressing other essential needs such as employment opportunities, medical care, mental health support, and access to social services
- These plans should be tailored to each client's unique situation, taking into account their strengths, challenges, and aspirations
- Coordinate services with multiple agencies to meet clients' needs, such as food stamps, Medicaid, SSI/SSDI, and benefits
- Collaborates with the medical team to ensure all clients are receiving proper treatment and medication
- Provides comprehensive case management support to individuals and families as they transition from shelter living into either transitional housing or permanent housing
- This support includes ongoing assistance and guidance to ensure a successful and sustainable transition into their new living arrangements
- Ensure proper oversight of the residence to create and maintain a supportive and healing environment that fosters the well-being of the clients
- Collaborated with healthcare professionals to provide well-rounded care for residents including medical needs, therapy services, and medication management.
Teacher Aide
Mt. Pleasant Cottage School
Pleasantville, US
09.2021 - 11.2023
- Provides support to the teacher to ensure a safe and stimulating educational environment
- Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas
- Plans, prepares, and develops various teaching aids for use in classroom, including activity sheets, drawings, and similar handouts
- Presents subject matter to children or adults, under the guidance of a teacher, utilizing a variety of methods including stories, discussions, and role playing
- Leads classroom activities; may confer with parents on children's progress in the absence of the teacher
- Assists children or adults, individually or in groups, with lesson assignments to present or reinforce learning concepts
- May lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; may participate in the recruitment of volunteers, as appropriate to the area of operation
- Performs miscellaneous job-related duties as assigned
Patient Care Technician
Westchester Medical Center behavioral center
Valhalla, US
05.2019 - 08.2021
- Assessing patients and developing and implementing individual treatment plans
- Monitoring and assisting patients with daily activities, providing emotional support, and helping them learn coping strategies
- Recording patient behavior, medications, and progress, and reporting this information
- Interacting with clients, families, and other members of the treatment team
- Providing guidance and a safe, supportive environment for patients
Direct care worker
community resources center for the developmental disable
Bronx, US
02.2014 - 06.2019
- Direct-care workers assist with eating, toileting, light housekeeping and dispensing medications
- They help clients achieve the activities of daily living, such as maintaining good hygiene and dressing themselves, or assist with more complicated instrumental activities of daily living, such as shopping, cooking and doing laundry
- Assist with securing and managing their health care, obtaining managing their finances, and securing doctor's appointments
- Some clients need help writing letters to their loved ones, while others need to be provided with recreational and social opportunities
- I received my AMAP certificate SCIP and first aid
- Skills Used: following rules, positive attitude, friendly, encouraging, respectfully maintaining their dignity and privacy
Sales Associate
Uniqlo
New York, US
11.2013 - 01.2014
- Skills Used: Customer service, eye contact.
Account Executive
Verizon
Bronx, US
04.2013 - 08.2013
Sales Associate (Seasonal)
lord & taylor
Scarsdale, US
11.2012 - 01.2013
- Helping on the sales floor, ringing on the register.
Cashier
Fairway Wine Spirits
New Rochelle, US
08.2010 - 04.2011
- Greeted customers and provided them with detailed information about the wines offered
- Created a positive atmosphere for customers to browse through the store
- Collects payment and makes the necessary correct change
Customer Service Clerk
Pathmark
Bronx, US
10.2006 - 03.2009
- Provided excellent customer service
- Knew all functions of the register system and all cash handling procedures and regulations
- Performed a variety of functions including greeting & receiving customers, bagging groceries, cleaning register and belts throughout shift
- Able to identify products by sight, knows PLU codes especially for produce
- Redeems coupons, bags groceries, changes register tapes and requests assistance when needed
Education
Criminal Justice -
Mercy College
Bronx, NY02.2009
High School Diploma -
Evander Childs high school
Bronx, NY06.2008
Skills
- CPR
- Vital Signs
- Medical Terminology
- Data Entry
- Patient Care
- Experience with children
- Experience working with students
- Classroom experience (3 years)
- Childhood development
- Early childhood education
- Teaching
- Case management
- Discharge planning
- Crisis intervention
- Child welfare
- Behavioral health
- Mental health counseling
- Safety plans
- Child protective
- Leadership
- Training & development
- Mentoring
- Autism Experience
- Group Therapy
- Documentation Review
Certification
- AMAP CERTIFIED
- SCIP CERTIFIED
- FIRST AID CERTIFIED
- CPR CERTIFIED
- BLS
Timeline
Residential Care Manager
Human Development Services of Westchester
11.2023 - Current
Teacher Aide
Mt. Pleasant Cottage School
09.2021 - 11.2023
Patient Care Technician
Westchester Medical Center behavioral center
05.2019 - 08.2021
Direct care worker
community resources center for the developmental disable
02.2014 - 06.2019
Sales Associate
Uniqlo
11.2013 - 01.2014
Account Executive
Verizon
04.2013 - 08.2013
Sales Associate (Seasonal)
lord & taylor
11.2012 - 01.2013
Cashier
Fairway Wine Spirits
08.2010 - 04.2011
Customer Service Clerk
Pathmark
10.2006 - 03.2009
High School Diploma -
Evander Childs high school
Criminal Justice -
Mercy College