Shennelle Diaz
Waterbury
Summary
Registered medical assistant with expertise in clinical support and patient communication. Proven ability to enhance patient comfort and streamline intake processes, resulting in improved satisfaction and care continuity. Skilled in maintaining accurate documentation and optimizing workflow in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Registered Medical Assistant
Women's Health CT
Bristol
03.2025 - Current
- Performed phlebotomy and supported minor gynecologic procedures, contributing to timely diagnostic results.
- Monitored patient vitals and documented changes accurately, facilitating prompt clinical decisions and improved patient outcomes.
- Assisted providers during exams and procedures, improving patient comfort throughout the process.
- Provided compassionate patient care, fostering a welcoming environment that promoted comfort and trust during medical visits.
- Managed patient communications and follow-ups, ensuring continuity of care and minimizing administrative delays.
- Streamlined patient intake processes, reducing wait times and enhancing patient satisfaction.
- Assisted with prior authorizations, facilitating timely patient access to necessary services.
- Assisted in the implementation of electronic health record systems, streamlining patient data access and enhancing operational efficiency.
- Prepared examination rooms and sterilized instruments to maintain infection control and reduce turnaround time for next-day visits.
- Managed medical inventory and ordered supplies for practice.
PT Associate
Aldi
New Britain
10.2023 - 03.2025
- Designed and arranged Special Buy displays to increase customer attention and drive measurable add-on purchases.
- Served customers at checkout with friendly, efficient service, reducing average wait times by observable margins.
- Maintained shelf inventory and restocked products to ensure consistent product availability during shifts.
- Kept sales floor organized and clean to support smooth operations and improve overall store presentation.
Supervisor
The UPS Store
Berlin
03.2021 - 10.2023
- Supervised customer service for packing, shipping, and photo services, increasing repeat visits through consistent service quality.
- Trained and coached team members on affiliated account processing and store procedures, improving team efficiency and problem resolution.
- Led daily store operations including cash handling and shift closeouts, improving end-of-day accuracy by measurable results.
- Managed inventory ordering and vendor returns to maintain stock levels and reduce fulfillment delays.
Residential Instructor
Prime Care Inc.
Middlebury
08.2018 - 07.2020
- Implemented individualized care plans that produced measurable improvements in residents' independent living skills.
- Developed and led sensory and educational activities that increased resident engagement and social interaction.
- Provided daily personal care and medication reminders for residents with intellectual disabilities, improving adherence to care routines.
- Coordinated transportation to appointments and community outings, enhancing access to services and community integration.
Education
Registered Medical Assistant -
Lincoln Technical Institute
New Britain, CT03-2025
Phlebotomy -
Academy of Medical Training
Torrington, CT12-2021
Diploma -
Crosby High School
Waterbury, CT06-2016
Skills
- Time Management
- Clinical Support
- EMR management
- Lab Testing
- Patient check-in
- Multitasking
- Medical Terminology
- Vital Signs
- Aseptic technique
- Team leadership
- Urinalysis
- Patient History
- Patient Charting
- Phlebotomy
- Patient cases
- Prior Authorization
- Inventory management
- Problem solving
- Team collaboration
- Office procedures
- Patient Education
Timeline
Registered Medical Assistant
Women's Health CT
03.2025 - Current
PT Associate
Aldi
10.2023 - 03.2025
Supervisor
The UPS Store
03.2021 - 10.2023
Residential Instructor
Prime Care Inc.
08.2018 - 07.2020
Registered Medical Assistant -
Lincoln Technical Institute
Phlebotomy -
Academy of Medical Training
Diploma -
Crosby High School