Shennen Phillips
Advance America
TOPEKA,KS
1
Language
20
years of professional experience
Dynamic Branch Manager with proven expertise in operations management, financial analysis, and team mentoring. Committed to enhancing customer satisfaction and driving revenue growth through effective leadership and strategic decision-making. Results-oriented professional with over 10 years in branch operations and financial administration.
Work History
Branch Manager
9 Years 11 Months- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conducted regular performance evaluations, setting clear goals for staff development and accountability.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Analyzed financial performance metrics to drive revenue growth and identify cost-saving opportunities.
- Reviewed and assessed loan applications to ensure compliance with eligibility requirements.
- Achieved high accuracy in customer account analysis, enhancing fraud detection efforts. Implemented proactive monitoring of account activities, significantly reducing fraud incidents.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Dispatcher
1 Year 2 Months- Coordinated timely dispatching of vehicles to optimize response times and enhance customer satisfaction.
- Managed real-time communication between drivers and clients, ensuring efficient service delivery.
- Directed dispatching, routing, and tracking of 5-6 fleet vehicles.
Store Manager
2 Years 7 Months- Directed store operations, optimizing inventory management and ensuring product availability.
- Mentored staff, fostering a collaborative environment and enhancing team performance.
- Responsible for interviewing, hiring, training and mentoring new staff members, as well as disciplinary and termination processes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Production Supervisor
5 Years 9 Months- Supervised daily production activities, ensuring adherence to quality and safety standards.
- Coordinated workflow between production teams to optimize efficiency and minimize downtime.
- Monitored inventory levels, placing orders to maintain optimal stock for uninterrupted operations.
- Managed team of 65+ production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Coordinated with other departments to maintain smooth and efficient product flow.
Education
High School Diploma
Secretarial/Word Processing - Secretarial And Word Processing
Skills
Branch operations management
Banking
Customer service
Excellent work ethic
Loan processing
Financial services
Cash handling expertise
Goals and performance
Account analysis expertise
Collections
Information security
Staff recruitment
Interviewing and hiring
Bilingual communication
Languages
Spanish
Professional Working
Timeline
Branch Manager
Advance America
09.2016 - CurrentRead More
Dispatcher
Capital City Taxi
07.2015 - 09.2016Read More
Store Manager
Dollar General
10.2012 - 05.2015Read More
Production Supervisor
Reser's Fine Foods
09.2006 - 06.2012Read More
Liberal Area Vo-Tech
Secretarial/Word Processing from Secretarial And Word Processing
Read More
Turpin High School
High School Diploma
Read More