SHENNETTA SMITH
Seattle,WA
Summary
Dedicated professional with over 10 + years of experience in social services, community engagement, and equity advocacy. Facilitating conflict resolution, and collaborating with diverse communities to promote belongingness and equity. Strong interpersonal and communication skills with a commitment to dismantling structural bias and oppression.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager On-call
DESC (Downtown Emergency Service Center)
12.2024 - Current
- Conduct intake assessments and develop individualized service plans in collaboration with clients.
- Provide case management services including referrals to housing, mental health, substance use treatment, medical care, and other social services.
- Coordinate care with internal DESC teams and external partners.
- Assist clients in maintaining housing stability and addressing barriers to independence.
- Provide crisis intervention, de-escalation, and supportive counseling as needed.
Re-Entry Program Specialist
TRAC Associates
07.2024 - 06.2025
- Foster trust-based relationships with individuals in the reentry program, providing mentorship and guidance through an anti-racist lens.
- Collaborate with community organizations to enhance program effectiveness and participant support.
- Lead training sessions on equity and anti-racism for staff and community stakeholders.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Developed effective improvement plans in alignment with goals and specifications.
Supervisor/ Community Health Action Team (CHAT)
Sea Mar Community Health Center Tacoma
09.2019 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Integration Specialist (Case Manager)
Sea Mar Community Health Center
11.2019 - 02.2020
- Worked with marginalized populations to address their care needs through an anti-racist framework.
- Facilitated conflict resolution processes and supported restorative justice practices.
- Developed and implemented training materials on equity and inclusion for staff and community partners.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Homeless Case Manager
Sea Mar Community Health Center
04.2017 - 11.2019
- Advocated for clients' rights and needs while promoting equitable access to services.
- Conducted intake assessments and coordinated care with various agencies to ensure comprehensive support.
- Collaborated with colleagues to develop strategies for improving service delivery and community relations.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master of Arts - Mental Health Counseling
Heritage University
Toppenish, WA12.2025
BA - Psychology, Social Work
Evergreen State College
Tacoma, WA06.2015
Associate's Degree - Human Services
Clover Park Technical College
06.2012
Specialist - Chemical Dependency
Clover Park Technical College
11.2011
Skills
- Leadership
- Crisis management
- Trauma-informed care
- Microsoft Office
- Experience with individuals with co-occurring disorders
- Harm reduction
- Problem solving
- Communication skills
- Behavioral health
- Microsoft Outlook
Certification
- Agency Affiliate Counselor June 2025 to June 2026
- Food Handler Certification
- CPR Certification
- First Aid Certification
Timeline
Case Manager On-call
DESC (Downtown Emergency Service Center)
12.2024 - Current
Re-Entry Program Specialist
TRAC Associates
07.2024 - 06.2025
Integration Specialist (Case Manager)
Sea Mar Community Health Center
11.2019 - 02.2020
Supervisor/ Community Health Action Team (CHAT)
Sea Mar Community Health Center Tacoma
09.2019 - 07.2022
Homeless Case Manager
Sea Mar Community Health Center
04.2017 - 11.2019
BA - Psychology, Social Work
Evergreen State College
Associate's Degree - Human Services
Clover Park Technical College
Specialist - Chemical Dependency
Clover Park Technical College
Master of Arts - Mental Health Counseling
Heritage University