Patricia Tidmore
Clarendon Hills,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated Office and Management with 17 years of experience and record of success in management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager Call Center
BI Incorporated
Aurora, IL
04.2023 - Current
- Monitoring and evaluating information and troubleshoot task.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Monitored client progress through regular follow-up contacts.
- Attended court hearings as a representative of the organization when needed.
Manager
TJ Max
Racine, WI
01.2016 - 10.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer inquiries and complaints requiring management-level escalation.
Easter Seals Office Manager
Easter Seals
Burlington, NC
10.2010 - 03.2016
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Associate of Science - Interior Design
Ai Art Institute Chicago
Chicago, IL01-2014
Some College (No Degree) - Business Administration And Management
A&T University
Greensboro, NCSome College (No Degree) -
Kane Business Institute
Skills
- Financial Management
- Operations Management
- Business Administration
- Staff Management
- Time Management
- Team Leadership
- Verbal and Written Communication
Certification
- certificates for office skills
- Excel and Powerpoint
Accomplishments
- recognition for my leadership
References
References available upon request.
Timeline
Case Manager Call Center
BI Incorporated
04.2023 - Current
Manager
TJ Max
01.2016 - 10.2022
Easter Seals Office Manager
Easter Seals
10.2010 - 03.2016
Associate of Science - Interior Design
Ai Art Institute Chicago
Some College (No Degree) - Business Administration And Management
A&T University
Some College (No Degree) -
Kane Business Institute
- certificates for office skills
- Excel and Powerpoint
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