Shenouda Reyad
Antioch,TN
Summary
Service-focused food and beverage server with robust experience in providing top-notch customer service in high-volume establishments. Possess comprehensive knowledge of food safety practices, menu presentation, and order management systems. Proven ability to manage multiple tables efficiently while maintaining a high level of hospitality. Demonstrated success in creating satisfying dining experiences that have consistently improved customer satisfaction ratings in previous roles.
Overview
16
16
years of professional experience
Work History
Food and Beverage Server
Greek food restaurant
Nashville, Tennessee
01.2021 - Current
- Trained new employees on restaurant procedures and plating techniques
- Operated POS terminals to input orders, split bills and calculate totals
- Followed proper sanitation standards when handling food and beverage items
- Cleaned tables and chairs to prepare dining area for next customers
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Trained new employees to perform duties
- Prepared checks, itemizing total meal costs and taxes
- Checked back with guests to ensure satisfaction with their meals
Room Service Server
Omni Hotels & Resorts
Nashville, Tennessee
03.2015 - 03.2020
- Served food and beverages to customers
- Set up the VIP amenities and deliver it to guest room
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes
- Took telephone orders, billed items to rooms and communicated orders to kitchen
- Delivered pleasant guest experiences with friendly service and caring demeanor
- Removed trays and stacked dishes for return to kitchen after finished meals
Banquet Server
Omni Hotels & Resorts
Nashville, Tennessee
05.2009 - 06.2014
- Set up tables in between patrons to reduce wait times
- Served food and beverages to patrons and immediately remedied issues with orders
- Checked food before serving it to customers
Production Area Employer and Leader
Tyson Foods
Shelbyville, Tennessee
Server and Cashier
Fooda
Nashville, Tennessee
Education
High School Diploma -
Cairo High School
Egypt11.2024
Skills
- Guest service
- Cash handling experience
- Order delivery practices
- Quality control
- Banquet service experience
- Wine service
- Dining customer service
- Food station setup
Timeline
Food and Beverage Server
Greek food restaurant
01.2021 - Current
Room Service Server
Omni Hotels & Resorts
03.2015 - 03.2020
Banquet Server
Omni Hotels & Resorts
05.2009 - 06.2014
Production Area Employer and Leader
Tyson Foods
Server and Cashier
Fooda
High School Diploma -
Cairo High School