Shequenta Wyche

Responsible for managing 30+ clients in home and community-based care while ensuring quality service

• Conducted needs assessment of disabled adults and older adults with planning and coordination of direct service provision for applicable services and groups of services for clients.
• Assessed community needs and identified resources for social and community service programs.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Monitored program performance and outcomes for successful delivery of services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Implemented strategies to increase public awareness of social and community service programs.
• Advocate for social and community service programs to increase awareness and funding.

Assisting with phone calls maintaining knowledge of company products and address any concerns customers have regarding products and managing financial transactions as well as driving sales through engagement and sharing product knowledge.

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.