SHEQUIDA HUMES
Summary
Dynamic Licensed Health Insurance Agent with a proven track record at Highmark Blue Cross Blue Shield, excelling in sales and client relationship management. Expert in insurance solutions and communication, consistently achieving sales targets while enhancing customer satisfaction through tailored policy recommendations and effective problem-solving strategies.
Overview
10
10
years of professional experience
Work History
Licensed Health Insurance Agent
Highmark Blue Cross Blue Shield
09.2025 - Current
- Educated prospective clients on Medicare Advantage, Supplement, and Prescription Drug plans, guiding enrollment process while ensuring compliance with CMS regulations.
- Developed strong client relationships, generated leads, and met sales targets through consultative, needs-based selling and presentations conducted in person and over the phone.
- Provided expert advice on health insurance plans to clients.
- Assisted clients in understanding policy details and benefits.
- Managed client inquiries and resolved issues promptly.
Agent/Account Manager
Insurance Supermarket
03.2024 - 12.2024
- Guided clients in selecting tailored insurance policies to meet specific needs.
- Informed customers on policy features and benefits to enhance understanding and satisfaction.
- Collaborated with underwriters to assess risk and determine coverage options.
- Streamlined processing of policy applications and renewals for improved accuracy and efficiency.
- Addressed customer inquiries and resolved issues related to claims promptly.
Insurance Producer
Shelter Insurance
06.2023 - 10.2023
- Partner with underwriters and claims specialists to ensure comprehensive client coverage.
- Facilitated communication between departments, improving service quality for clients.
- Advised clients on insurance policies, contributing to increased customer satisfaction.
- Developed tailored insurance plans, resulting in increased client retention and policy renewals.
- Analyzed client needs to recommend appropriate coverage, enhancing overall service quality.
- Collaborated with team to streamline processes, enhancing operational efficiency.
Insurance Producer
AAA Insurance
10.2022 - 06.2023
- Developed customized insurance plans, achieving measurable client satisfaction and retention.
- Analyzed client needs, resulting in tailored policies and increased sales.
- Collaborated with underwriters to ensure accurate policy issuance, enhancing client trust.
- Resolved client issues promptly, maintaining high customer satisfaction levels.
Insurance Producer
State Farm
03.2022 - 10.2022
- Assisted clients in selecting insurance policies, achieving high customer satisfaction, and retention.
- Analyzed client needs to provide tailored insurance solutions, resulting in increased policy sales.
- Managed client accounts, ensuring policy compliance and customer satisfaction, increasing retention rates.
Insurance Producer/Account Manager/Marketing Associate
Direct Auto Insurance
05.2018 - 03.2022
- Developed marketing strategies, boosting policy sales and enhancing brand visibility.
- Analyzed market trends to identify growth opportunities, resulting in measurable revenue growth.
Customer Service Representative
Conduent
10.2017 - 05.2018
- Handled customer inquiries and resolved issues, leading to a 25% increase in customer satisfaction.
Manager
American Income Life
07.2016 - 02.2018
- Fostered a team-oriented environment at American Income Life, enhancing cross-departmental cooperation and client satisfaction.
- Mentored new hires.
Education
MPH -
Chamberlain University
12-2024
BACHELOR OF SCIENCE - BIOLOGY
Tougaloo College
12-2015
Skills
- Insurance
- Customer Service
- Management
- Sales
- Marketing
- Communication
- Negotiation
- Problem-solving
- Data Analysis
- Client Relationship
Timeline
Licensed Health Insurance Agent
Highmark Blue Cross Blue Shield
09.2025 - Current
Agent/Account Manager
Insurance Supermarket
03.2024 - 12.2024
Insurance Producer
Shelter Insurance
06.2023 - 10.2023
Insurance Producer
AAA Insurance
10.2022 - 06.2023
Insurance Producer
State Farm
03.2022 - 10.2022
Insurance Producer/Account Manager/Marketing Associate
Direct Auto Insurance
05.2018 - 03.2022
Customer Service Representative
Conduent
10.2017 - 05.2018
Manager
American Income Life
07.2016 - 02.2018
MPH -
Chamberlain University
BACHELOR OF SCIENCE - BIOLOGY
Tougaloo College