SHERALEE PRICE
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Mattel Toys
07.2021 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with managers and team leads.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Set displays, end caps and maintained toy merchandise aisles by pulling stock or ordering stock.
- Collaborated with management and lead to enhance product knowledge, best practices and improve service delivery.
Merchandiser
SAS Retail
08.2020 - 02.2021
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures and store resets.
Merchandiser
Resource Plus
02.2017 - 09.2020
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures.
- Created effective visual merchandising strategies to increase customer engagement and maximize sales.
Delivery Driver
Shipt Shopper
03.2017 - 04.2019
- Delivered packages efficiently within designated time frames, ensuring customer satisfaction.
- Resolved customer inquiries and issues promptly, improving overall service quality.
- Delivered packages to customer doorsteps and business offices.
Education
No Degree - Business
Glendale Community College
Glendale, CAHigh School Diploma -
Crescenta Valley High School
La Crescenta, CASkills
- Client support
- Effective time management
- Detail-oriented data management
- Effective problem resolution
- Problem-solving skills
- Adaptability to change
- Conflict resolution
- Strategic task management
- Management relations
Certification
Drivers License
Timeline
Customer Service Rep
Mattel Toys
07.2021 - Current
Merchandiser
SAS Retail
08.2020 - 02.2021
Delivery Driver
Shipt Shopper
03.2017 - 04.2019
Merchandiser
Resource Plus
02.2017 - 09.2020
No Degree - Business
Glendale Community College
High School Diploma -
Crescenta Valley High School
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