Staci Nelson
Customer Service Rep Work From Home
Ogden
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance overall satisfaction. Proven ability to leverage exceptional communication skills and empathy to cultivate strong, lasting client relationships. Consistently recognized for maintaining high levels of customer satisfaction while fostering loyalty through effective problem-solving and proactive engagement. Committed to delivering outstanding service that drives positive outcomes for both customers and the organization.
Overview
14
14
years of professional experience
Work History
Customer Service Rep
IRS
02.2010 - 06.2024
- Managed a high volume of inbound calls and provided timely and accurate solutions to customer inquiries regarding account status and service issues.
- Actively listened to customer concerns to identify root causes and implemented effective solutions.
- Successfully de-escalated high pressure situations with frustrated callers by maintaining a calm, professional demeanor and offering empathetic service.
Education
GED -
Bonneville High School
Ogden, UT 05.2001 -
Skills
Client support
Effective problem resolution
Effective listening
In-depth product knowledge
Effective call management
Effective complaint resolution
Account management
Efficient appointment management
Accurate data entry
Customer service expertise
Issue resolution
Adaptability and flexibility
Timeline
Customer Service Rep
IRS
02.2010 - 06.2024
GED -
Bonneville High School
05.2001 -