Summary
Overview
Work History
Education
Skills
Timeline
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Sheralyn Harris

Las Vegas,NV

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, administrative support, and public interaction. Proven ability to communicate effectively with diverse populations, resolve concerns professionally, maintain accurate records, and manage multiple responsibilities in fast-paced environments. Experience includes customer service roles, data entry, case file organization, and coordinating communications with clients and stakeholders. Recognized for strong work ethic, reliability, organizational skills, and commitment to providing exceptional service. Seeking to leverage interpersonal, administrative, and problem-solving abilities in a federal position dedicated to serving the public and supporting organizational goals.

Overview

4
4
years of professional experience

Work History

Athlete

Nike Factory Store
Las Vegas, NV
03.2024 - Current
  • Maintained high standards of store presentation through regular merchandising and inventory management.
  • Assisted in training new team members on operational procedures and customer engagement techniques.
  • Contributed to team goals by actively participating in performance discussions and feedback sessions.
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.

Host

Dave & Buster's
Las Vegas, NV
12.2023 - 05.2024
  • Assisted in training new hosts on customer service standards and operational procedures.
  • Resolved guest inquiries and concerns effectively, enhancing overall satisfaction.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Customer Service Representative

Worldwide Flight Services
Las Vegas, NV
01.2022 - 05.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachelor of Arts - Psychology

University of Nevada, Las Vegas
Las Vegas, NV
05-2026

Skills

  • Time management
  • Strong work ethic
  • Self-discipline
  • Strategic thinking
  • Physical strength

Timeline

Athlete

Nike Factory Store
03.2024 - Current

Host

Dave & Buster's
12.2023 - 05.2024

Customer Service Representative

Worldwide Flight Services
01.2022 - 05.2023

Bachelor of Arts - Psychology

University of Nevada, Las Vegas