Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheralyn Johnson

Peoria,AZ

Summary

Dynamic Call Center Representative with Caremark LLC, adept at resolving complex issues and enhancing customer satisfaction. Leveraged problem-solving skills and mastered software systems to streamline operations, significantly reducing hold times. Committed to delivering exceptional customer support and fostering positive client relationships through effective communication and data entry expertise.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Caremark LLC
11.2015 - Current
  • Managed high call volumes while delivering exceptional customer support and maintaining professionalism.
  • Handled escalated calls to resolve complex issues, ensuring client satisfaction.
  • Mastered multiple software systems for efficient navigation during calls, reducing hold times.
  • Addressed and resolved inquiries promptly to enhance overall customer satisfaction.

Education

Fine Arts

University of Minnesota Duluth
Duluth, MN

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Representative

Caremark LLC
11.2015 - Current

Fine Arts

University of Minnesota Duluth
Sheralyn Johnson