Sheraz Noory
Valley Stream,New York
Summary
Skilled and knowledgeable professional with excellent customer service skills Strong management and leadership skills Flexible and focused with outstanding communication, sales, and administrative skills Detail oriented and thrives in a fast-paced environment A positive and confident personality blended with a strong work ethic Outstanding written and verbal abilities Ability to multi-task and to succeed within strict deadlines.
Overview
11
11
years of professional experience
Work History
Virtual Customer Service Representative
Pnc Financial Services Group, Inc.
2022.07 - 2024.08
- Turned complaints into opportunities.
- Responded quickly to all requests for information.
- Recorded details of all inquiries, comments and complaints.
- Solved customer service problems.
- Handled complex queries and complaints.
- Assisted customers in making a decision about a product or service to purchase.
- Kept accurate records of discussions or correspondence with customers.
Virtual Customer Service Representative
Carestream
2018.12 - 2020.02
- Answering over 100 incoming calls per day from students and provide information relevant to the services and products.
- Explain financial aid disbursements to students.
- Obtaining, entering and verifying student information.
- Investigate student problems and provide speedy resolutions.
- Generate tickets in order to resolve student issues not resolved over the phone.
- Explaining card services and school refund distribution.
- Assist student with overdraft payments and debit card activation.
Contractor
PAIGE PERSONNEL
2016.05 - 2018.06
- Performed over one hundred inbound and outbound calls to perspective students per day.
- Discussed student services with each prospective student and kept the highest levels of integrity and intelligence regarding school and programs.
- Assisted students with enrolling in the career service program by conducting a mock interviews, and setting up resume writing service.
- Reviewed programs with prospective students.
Customer Service Representative/Payment Specialist
Pnc Financial Services Group, Inc.
2014.01 - 2014.10
- Answering over 100 incoming calls per day from customer inquiring about Lines of Credit and Personal Installment Loans.
- Explain the financial institution products and services while assisting the customers through the application process.
- Obtaining, entering and verifying customer identity and documentation.
- Generate tickets to resolve technical problems.
- Investigate customer problems and provide resolutions.
- Negotiate payment arrangements for past due customers and process payments.
Education
Master of Arts - Clinical Trial Management
York College
NY06.2022
Bachelor of Arts - Psychology
Hunter College
NY06.2019
Skills
Data Entry Microsoft Office Oracle Internet Research Sales Force Outlook QuickBooks Cisco Zendesk
Accomplishments
Customer Service
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently generated additional revenue through skilled sales techniques.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Skills
academic, accounts payables, accounts receivables, Cisco, interpersonal and communication, Conferences, Credit, client, customer service, Data Entry, debit, designing, documentation, educator, financial, inventory, invoicing, marketing, Microsoft Office, Outlook, Internet Research, Oracle, payroll, problem solving, purchasing, QuickBooks, recording, reporting, Sales, phone
Timeline
Virtual Customer Service Representative
Pnc Financial Services Group, Inc.
2022.07 - 2024.08
Virtual Customer Service Representative
Carestream
2018.12 - 2020.02
Contractor
PAIGE PERSONNEL
2016.05 - 2018.06
Customer Service Representative/Payment Specialist
Pnc Financial Services Group, Inc.
2014.01 - 2014.10
Master of Arts - Clinical Trial Management
York College
Bachelor of Arts - Psychology
Hunter College
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