Sherazar Trunell
Las Vegas,NV
Summary
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Northwest Career College
Las Vegas, NV
07.2024 - Current
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Entered patient demographic information into the Electronic Health Records system.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Maintained a filing system for patient records and physician orders.
- Scanned documents into EHR systems according to established protocols.
Customer Service Representative
Worldwide Flight Services
Las Vegas, NV
12.2021 - 09.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Northwest Career College
Las Vegas, NV03-2025
High School Diploma -
Gardena High School
Gardena, CA06-1996
Skills
- Medical terminology proficiency
- Patient Scheduling
- Prioritizing patients
- Patient Demographics
- Appointment Scheduling
- Active Listener
- Communication
- Leadership
- Computer related software applications
- Typing
- Teamwork
- Pay attention to details
Certification
- Massage Therapy
- MAA
- CPR
Timeline
Medical Administrative Assistant
Northwest Career College
07.2024 - Current
Customer Service Representative
Worldwide Flight Services
12.2021 - 09.2024
Northwest Career College
High School Diploma -
Gardena High School
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