Overview
Work History
Education
Skills
volunteering
Timeline
Generic

Shercol Wilson

Night Auditor
Chicago,IL

Overview

1
1
year of post-secondary education
7
7
years of professional experience

Work History

PSE Clerk

United States Postal Servic
Chicago, IL
06.2016 - 12.2020
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Used automated mail processing equipment to sort and collate mail.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Provided service and sales to walk-in customers.
  • Upsold postal services like insurance and tracking.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Front Desk Agent

Best Western Hotel
Carbondale , IL
05.2012 - 01.2015
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.

Education

Bachelor of Science - Business Administration

Roosevelt University
Chicago
11.2019 - Current

Skills

    Communication

undefined

volunteering

  • Volunteered at Greater Chicago Food Depository helping them repack bulk food into family sized portions, distribute fresh produce, deliver meals for children, and more.
  • Volunteered at La Casa Norte; Assisted case-managers in locating housing for clients who are ready to transition into permanent supportive housing. Searches can be done either online or by driving around neighborhoods looking for apartments for rent

Timeline

Bachelor of Science - Business Administration

Roosevelt University
11.2019 - Current

PSE Clerk

United States Postal Servic
06.2016 - 12.2020

Front Desk Agent

Best Western Hotel
05.2012 - 01.2015

Similar Profiles

CREATE PROFILE
Shercol WilsonNight Auditor