Summary
Overview
Work History
Education
Skills
Timeline
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Sherday Wren

New Haven,MO

Summary

Dedicated professional with a proven track record at Convergys, where exceptional customer service skills led to a significant increase in customer loyalty. Expert in cleaning and maintenance, demonstrated at Compass through meticulous upkeep of facilities. Recognized for surpassing performance metrics and resolving complaints with empathy, showcasing a blend of hard and soft skills.

Overview

8
8
years of professional experience

Work History

Janitor

Compass
04.2017 - 12.2024
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Customer Service Representative

Convergys
05.2022 - 01.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Jennings Senior High
St Louis, MO
05-2004

Skills

  • Cleaning expertise
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Window washing
  • Dusting proficiency

Timeline

Customer Service Representative

Convergys
05.2022 - 01.2023

Janitor

Compass
04.2017 - 12.2024

High School Diploma -

Jennings Senior High

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Sherday Wren