Summary
Overview
Work History
Education
Skills
Clearance
Timeline
Generic

Sherdette J. Daniels-Hankins

Ft Washington,MD

Summary

An experienced Project Manager and Customer Service Representative with an active Top Secret/SCI with Poly Clearance seeking employment.

Energetic and detail-focused with knack for problem-solving and exceeding customer expectations. Understanding of billing processes and systems, proficient in data entry and financial record management. Committed to delivering accurate billing services and enhancing client satisfaction.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Billing specialist with comprehensive experience in billing processes and client account management. Skilled in handling complex billing systems, resolving discrepancies, and ensuring accurate invoicing. Strong focus on team collaboration and adaptability to changing needs. Renowned for reliability, effective communication, and results-driven approach.

Overview

28
28
years of professional experience

Work History

Billing Service Representative

AT&T
08.2020 - 11.2024
  • Responsible for managing Federal Government Telecommunication service in ordering, billing and disputes

Contractor
11.2009 - 08.2020
  • Provided customer service tasks to various customers of contracting company in performing administrative duties of greeting and directing customers to appropriate resource related to need
  • Organized and filing paperwork
  • Organized, managed, briefed and debriefed meetings conducted for the Chief Finance Officer leading management team on Lessons in Leadership excursions

Project Management

Avaya
01.2006 - 11.2009
  • Project managed the installation of telecommunication solutions for Federal Government customers
  • Coordinated, planned delivery and receipt of telecommunication equipment
  • Determined and secure resources needed for implementation and end-user training sessions, held internal and external discussions to organize resources needed to plan and coordinate install activities
  • Executed installation and ensured full satisfaction of client and users

System Consultant

Lucent Technologies
01.1997 - 12.2006
  • Coordinated, managed installation team, programmed and trained on use of small telecommunication systems for Federal Government clients
  • Ensuring satisfaction of client

Education

No Degree - General Studies

Prince George's Community College
Upper Marlboro, MD
01-1981

Skills

  • Claims processing
  • Follow-up skills
  • Payment processing
  • Accuracy and precision
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Team collaboration

Clearance

Top Secret/SCI with Poly

Timeline

Billing Service Representative

AT&T
08.2020 - 11.2024

Contractor
11.2009 - 08.2020

Project Management

Avaya
01.2006 - 11.2009

System Consultant

Lucent Technologies
01.1997 - 12.2006

No Degree - General Studies

Prince George's Community College
Sherdette J. Daniels-Hankins