Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
AdministrativeAssistant

Sheree Galloway

Swartz Creek,MI

Summary

Dynamic professional with a proven sales track record and exceptional customer service skills, hone at Financial Plus Credit Union of Michigan and other notable roles. Excellent in collaborative relationship development and operational support in banking, consistently exceeding service goals. Skilled in conflict resolution and leadership, adept at fostering growth and achieving significant outcomes.

Overview

13
13
years of professional experience

Work History

Member Service Representative

Financial Plus Credit Union of Michigan
08.2022 - Current
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted business to increase customer base and grow revenue.
  • Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.

Notary Public

Self-employeed
09.2016 - Current
  • Affixed stamp or seal on documents as proof of witnessing event or deal.
  • Recorded data from each transaction in a logbook or journal.
  • Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
  • Verified customer signatures and identification documents.
  • Scheduled appointments with customers in need of Notary services.
  • Reviewed loan documents for completeness and compliance with state and federal regulations.

State Foster Care Provider

Wolverine Department of Human Services Agency
Linden, MI
11.2016 - 09.2019
  • Maintained open communication with caseworkers to ensure that the needs of the children were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to grow and learn.
  • Cared for children who needed medical attention and extensive support.

Area Assistant

USDA Rural Development
Flint, MI
09.2011 - 03.2013
  • Obligated, de-obligated, reinstated loans.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Inspected areas for safety hazards and reported any potential issues to management.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • GUS/GLS system
  • Withdrew/transferred federal funds and processed large checks
  • Processed federal reserve request for funds/insurance and taxes.

Education

Associate of Science - Business Administration and Management

Baker College

Skills

  • Collaborative Relationship Development
  • Effective Leadership
  • Conflict Resolution Skills
  • Operational Support in Banking
  • Proven Sales Track Record
  • Mentored Individuals
  • Product Selection Expertise
  • Exceptional Customer Service

Affiliations

  • Balance family and busy work life.
  • On board with new launches of systems and trainings
  • Great multi tasking
  • Volunteering consistently

Accomplishments

  • NPS (net promoter score) 100% full year of 2023 and 2024
  • Nominated for Spark award
  • Leadership Award (completed January 2025 intense 6 month leadership training)
  • Honored and accomplished presenting multiple powerpoint and presentations in front of CEO,VP's and Board Members
  • Exceed sales targets every month consistently every since 2022
  • Excelled in company swiftly
  • Consistent Google reviews by members

Timeline

Member Service Representative

Financial Plus Credit Union of Michigan
08.2022 - Current

State Foster Care Provider

Wolverine Department of Human Services Agency
11.2016 - 09.2019

Notary Public

Self-employeed
09.2016 - Current

Area Assistant

USDA Rural Development
09.2011 - 03.2013

Associate of Science - Business Administration and Management

Baker College

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Sheree Galloway