- Emerging AI & Technical Skills: Python (emerging proficiency), machine learning concepts, data analysis, and automation principles
- Business & Analytical Skills: Process optimization, data-driven decision-making, and foundational business intelligence
- Financial & Operational Experience: Customer service, data security, and regulatory compliance
- Problem-Solving & Adaptability: Identifying and addressing challenges, with a focus on creating efficient, technology-driven solutions
Bryan Albert
Harrison,MI
Summary
Ambitious and tech-driven student pursuing a Management Information Systems (MIS) degree, with an Associate of Applied Science. Gained practical experience in a professional environment during a recent role at a credit union, developing strong skills in customer service, process flow, and data management. Passionate about applying these foundational skills to AI and automation, with a focus on leveraging technology to drive business efficiency. A dedicated learner and problem-solver eager to contribute to innovative projects and grow in the evolving AI field.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Members First Credit Union of Michigan
06.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies
- Verified customer identification and documentation for compliant transactions.
Sandwich Artist
Subway
07.2022 - 11.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Associate of Arts - Management Information Systems
Mid Michigan Community College
Harrison, MI08-2025
Skills
- Adaptability
- Problem Solving
- AI Integration and Tools
- Microsoft Excel and Data Handling
- Time Management and Organization
- Customer Service and Relationship Building
- Prompt Engineering
Interests
Timeline
Member Service Representative
Members First Credit Union of Michigan
06.2025 - Current
Sandwich Artist
Subway
07.2022 - 11.2024
Associate of Arts - Management Information Systems
Mid Michigan Community College
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