MAR PORTILLO
El Paso,tx
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products. With many years in fast-paced customer service. Personable and professional under pressure.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Raiz Federal Credit Union
El Paso, TX
06.2022 - 08.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Customer Service Key Holder
Charlie Clark Nissan
El Paso, TX
02.2021 - 05.2022
- Greeted customers, responded to inquiries and resolved complaints in a timely manner.
- Provided information on product features and benefits to customers.
- Identified customer needs and provided appropriate solutions and alternatives within the time limits.
- Ensured that all merchandise was properly displayed according to company guidelines.
- Informed management of any potential issues or suspicious activity observed in the store.
- Promoted sales initiatives such as loyalty programs, special offers, discounts.
Sales Associate
Famous Footwear
El Paso, TX
11.2020 - 02.2021
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Coronado High School
El Paso, TX05-2020
Skills
- Customer Service
- Cross-selling
- Multi-tasking
- Cash Handling
- Bilingual
- Attention to detail
- Adaptability
- Communication
Timeline
Member Service Representative
Raiz Federal Credit Union
06.2022 - 08.2024
Customer Service Key Holder
Charlie Clark Nissan
02.2021 - 05.2022
Sales Associate
Famous Footwear
11.2020 - 02.2021
High School Diploma -
Coronado High School
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