VANESSA GARCIA
Houston,TX
Summary
Motivated and customer focused professional with experience in delivering exceptional service and building strong relationships in fast a paced environments. Skilled in problem-solving, team collaboration, and maintaining high standards of performance. Academically driven with a 4.0 GPA and on track to complete an Associate of Arts in Business, with plans to pursue a Bachelor’s Degree in Business. Recognized for adaptability, attention to detail, and a strong work ethic to contribute to team and organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Houston, TX
09.2023 - Current
- Provided guidance to members on how best to use products or services offered by the organization.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Managed customer accounts using specialized software systems and updated member information as needed.
- Participating in hands-on training to develop leadership and operational management skills.
Education
High School Diploma -
Lawrence E. Elkins High School
Missouri City, TX05.2023
Some College (No Degree) - Business
Houston Community College
Houston, TXSkills
- Sales strategies
- Workflow optimization
- Written communication
- Interpersonal skills
- Adaptability
- Organizational skills
- Key performance indicators
- Decision-making
- Team collaboration
- Problem-solving
- Performance metrics
- Adaptability and flexibility
- Multitasking
- Attention to Detail
Certification
- Microsoft Office Specialist - Associate
- First Aid/CPR/AED
Timeline
Member Service Representative
Planet Fitness
09.2023 - Current
High School Diploma -
Lawrence E. Elkins High School
Some College (No Degree) - Business
Houston Community College