Gina Ereio
Cumberland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1986
1986
years of post-secondary education
Work History
Member Service Representative
Rhode Island Credit Union
Cumberland
08.2023 - Current
- Assisted members with account inquiries and transaction processing.
- Explained credit union services and products to enhance member understanding.
- Processed loan applications and verified member information for accuracy.
Associate Team Lead
H&R Block
10.2022 - 04.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Management Assistant
Family Dollar
03.2017 - 03.2020
- Oversaw training and onboarding process for all newly hired employees.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Manager/Head Waitress
The Treehouse Tavern
03.2012 - 12.2017
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Coached employees on salesmanship and updated menus to increase sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Supervised server staff and simultaneously served personal section of tables.
Bartender/Server
Applebee's Neighborhood Grill & Bar
05.1998 - 12.2012
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Johnston High School
Johnston , RISkills
- Customer Service Standards
- Leading Employees
- Revenue Growth
- Teamwork and Collaboration
- Employee Relationships
- Account Management
- Sales Strategies
- Customer Retention
- Team Guidance
- Customer Service Process Improvement
- Cash Register Operations
- Attention to Detail
Timeline
Member Service Representative
Rhode Island Credit Union
08.2023 - Current
Associate Team Lead
H&R Block
10.2022 - 04.2023
Management Assistant
Family Dollar
03.2017 - 03.2020
Manager/Head Waitress
The Treehouse Tavern
03.2012 - 12.2017
Bartender/Server
Applebee's Neighborhood Grill & Bar
05.1998 - 12.2012
Johnston High School