Summary
Overview
Work History
Education
Skills
Loan Information
Cashier of the Month(2x)
Timeline
Generic

Sheree Silas

Baconton,GA

Summary

Experienced with leading customer service teams to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Track record of implementing process improvements and fostering collaborative environments.

Diligent [Desired Position] with extensive experience leading customer service teams. Proven track record in optimizing customer satisfaction and resolving complex issues efficiently. Demonstrated ability in coaching team members and implementing effective service strategies.

Has very great communication and Leadership Skills.

I know how to manage and maintain a great team of associates.

Overview

10
10
years of professional experience

Work History

Customer Service Team Lead

Walmart
11.2014 - Current
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Managed high-performing customer service team, consistently exceeding company performance benchmarks.
  • Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.

Education

High School Diploma -

Mitchell Baker High School
Camilla, GA
09-2000

Skills

  • Policy enforcement
  • Customer satisfaction
  • Professional telephone demeanor
  • Staff education and training
  • Order fulfillment
  • Customer relations
  • Quality control
  • Training development aptitude
  • Complaint resolution

Loan Information

Direct Subsidized Loan, Direct Unsubsidized Loan, 8.25%, 9.5%, 6 months, Standard, 10 years, Graduated, 10 years, Extended, 25 years, REPAYE, 10% of discretionary income, 20 or 25 years, PAYE, 10% of discretionary income, 20 years, IBR, 15% of discretionary income, 25 years, ICR, 20% of discretionary income, 25 years, A percentage of the amount borrowed, subtracted from each loan disbursement., Considered in default if monthly payments are not made for 270 days., Report to credit bureaus, Immediate repayment demand, Wage garnishment, Tax refund offset, Lawsuit for collection, Collection costs, Enrolled at least half-time, Unemployed or experiencing economic hardship, Qualifying active military duty, Receiving treatment for cancer, Death or total and permanent disability, Bankruptcy, School closure, False certification, Identity theft, Unpaid refund

Cashier of the Month(2x)

I was Cashier of the month (2X)

I was Customer Service Manager of the Month

Digital Team is #1 in the market

Timeline

Customer Service Team Lead

Walmart
11.2014 - Current

High School Diploma -

Mitchell Baker High School

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Sheree Silas