SHEREECE MONROE
Rancho Cucamonga,CA
Summary
Seasoned real estate professional with over 25 years in residential real estate, including 8 years as Loan Officer. Active California Real Estate Salesperson skilled in guiding buyers through home buying processes and originating various loan types. Expertise in consultative sales, customer service, follow-up, CRM management, and fostering client relationships. Led an eight-person support team dedicated to serving buyers and sellers.
Overview
27
27
years of professional experience
Work History
Real Estate Operations & Business Owner
Keller Williams Empire Estates
Rancho Cucamonga, CA
04.2006 - Current
- Cultivated and supervised eight-person team to enhance support for buyers and sellers, optimizing service delivery
- Formulated systems optimizing client communication, transaction coordination, and lead management to improve operational efficiency.
- Managed eight-person team focused on providing support for buyers and sellers.
- Established systems for coordinating client communication, transaction management, and lead operations.
- Implemented referral and client retention strategies strengthening client loyalty and encouraging repeat business.
- partnered with agents, lenders, escrow, and title providers.
- Established referral and client retention initiatives.
- The Shereece Monroe Group | Real Estate Operations & Business Owner
- list-to-sale ratio of 95 percent
- Maintained 97% conversion ratio for appointments
- Maintain lead conversion ratio of 75%
- Constructed comprehensive CRM database featuring more than 5000 contacts
- Generated 50% of business by leveraging referrals and cultivating repeat clients
- Facilitate sales of luxury and million dollar homes since 2003
- Delivered services to clients in Los Angeles, Orange, San Bernardino, and Riverside counties. Expanded client base to include Georgia, China, and Dominican Republic. Cultivated strong relationships with clients across wide geographic areas.
- maintained position within top 10% of market center year after year
- Successfully recruited and hired skilled employees, strengthening team performance. Conducted training sessions for new hires to ensure compliance with company standards.
- Established robust team comprising admin staff, marketing personnel, lead generation specialists, and sales agents.
- generating over $150 million in career sales
- Managed real estate sales ranging from $89,000 - $2,000,000
- Developed strategic marketing plans to enhance brand visibility and client engagement.
- Led training programs for new agents, fostering a culture of continuous learning and professional growth.
- Streamlined operational processes to improve efficiency in property management and sales transactions.
- Cultivated strong relationships with clients, resulting in increased referrals and repeat business opportunities.
- Analyzed market trends to inform pricing strategies and competitive positioning within the real estate landscape.
- Implemented technology solutions to optimize workflow and enhance communication among team members.
- Mentored junior agents, providing guidance on best practices in customer service and negotiation techniques.
- Coordinated community outreach initiatives to elevate company profile and establish local partnerships.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Founder & Owner
Virtual Concierge VA Services
01.2020 - 01.2023
- Delivered operational support and developed staffing systems for real estate professionals nationwide.
- Established virtual concierge services, enhancing client satisfaction through tailored solutions.
- Developed strategic partnerships to expand service offerings and improve operational efficiency.
- Mentored team members in best practices for virtual assistance and client communication methods.
Real Estate Agent & Loan Officer
Platinum Real Estate Group
Diamond Bar, CA
01.2000 - 01.2006
- Represented buyers and sellers in residential real estate transactions.
- Educated buyers on financing, credit, and the home buying process.
- Planned, marketed, and conducted First-Time Homebuyer Seminars to educate and assist prospective buyers.
- Planned, marketed, and conducted First-Time Homebuyer Seminars.
- Generated new business through strategic referrals, networking, and relationship building efforts.
- Managed buyer and borrower pipelines with consistent follow-up.
- Coordinated contracts, escrow, title, and closing activities, ensuring smooth transaction processes.
Education
Associate of Science - Paralegal Studies
Mt. San Antonio College
Walnut, California07-1996
Skills
CORE SKILLS
- Customer Service & Client Relations
- Tenant Relations & Issue Resolution
- Conflict Resolution & Service Recovery
- Property & Rental Operations
- Employee Recruitment, Hiring & Onboarding
- Team Leadership, Training & Mentorship
- Business Development & Client Retention
- Contract & Transaction Management
- Financial Administration & Recordkeeping
- Vendor & Maintenance Coordination
- Strategic Planning & Operational Support
- Written & Verbal Communication
Technology
Real Estate & CRM: Matrix MLS, Paragon MLS, Realist Tax, TitleProfile.com, Dotloop, DocuSign, HubSpot, Follow Up Boss, LionDesk
Project Management & Automation: Monday.com, Asana, Trello, Zapier, Jotform, Google Forms
Email & Digital Marketing: Mailchimp, MailerLite, Constant Contact, Meta Business Suite, Facebook Ads Manager, Instagram, LinkedIn, Google Ads, Google Business Profile, YouTube, Canva, Linktree, Bitly, Google Analytics
Web, E-Commerce & Financial: WordPress, Wix, SiteGround, Square Online, ThriveCart, Payhip, Square, QuickBooks
Productivity & Collaboration: Microsoft 365, Google Workspace, Microsoft Teams, Zoom
Timeline
Founder & Owner
Virtual Concierge VA Services
01.2020 - 01.2023
Real Estate Operations & Business Owner
Keller Williams Empire Estates
04.2006 - Current
Real Estate Agent & Loan Officer
Platinum Real Estate Group
01.2000 - 01.2006
Associate of Science - Paralegal Studies
Mt. San Antonio College