Shereen Ashley
BRONX,NY
Summary
Logical Assistant Manager with 20 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Signature Bank
Bronx, NY
11.2019 - Current
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
Service Manager
TD Bank
Mount Vernon, NY
12.2004 - 04.2019
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Communications
Mercy College
Dobbs Ferry, NY04.2001
Skills
- Product and Service Knowledge
- Sales Monitoring
- Problem Resolution
- Staff Training
- Teamwork and Collaboration
Timeline
Assistant Manager
Signature Bank
11.2019 - Current
Service Manager
TD Bank
12.2004 - 04.2019
Bachelor of Science - Communications
Mercy College
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