Shereen Muhammed
Black Earth,WI
Summary
Achieved unparalleled customer satisfaction and maintained an impeccable driving record at J.B Hunt Transportation Services, showcasing exceptional problem-solving and safe driving practices. As a Prestige Beauty Advisor at Macy's, I exceeded sales goals through dedicated customer service and an enthusiastic approach, significantly enhancing client relationships and company reputation.
Overview
13
13
years of professional experience
Work History
Driver
J.B Hunt Transportation Services
De Forest, WI
10.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Drove safely in various weather and road conditions to avoid accidents.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Driver
Central Transportation Services Inc.
Madison, WI
06.2023 - 10.2023
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Prestige Beauty Advisor
Macys Department Store
Madison, WI
08.2013 - 09.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Kept counters and work spaces clean and neat.
- Increased repeat business through exceptional customer service and relationship building.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Processed payments, entering sales in register for prompt customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional client follow-up, maintaining open lines of communication to ensure satisfaction and foster long-term relationships.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Listened to customer needs and desires to identify and recommend optimal products.
PSE Clerk
United Postal Service
Madison, WI
06.2020 - 06.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
Sandwich Artist
SUBWAY®Restaurants
Chicago, IL
04.2011 - 06.2013
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Transit Bus Driver
Metro Of Madison
Madison, WI
07.2022 - 12.2022
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Developed and maintained positive relationships with passengers and other drivers.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Assisted passengers with inquiries and requests during trips.
- Aided passengers with disabilities or special needs.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Served as a positive representative of the company, acting as an ambassador for public transportation and its benefits.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
Education
Cdl License - Truck Driving
Diesel Truck Driver Training School
Sun Prairie, WI12.2022
Skills
- FunTime Management
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Safe Driving Practices
- Patience and understanding
- Enthusiastic
- Upbeat
- Dedicated
Timeline
Driver
J.B Hunt Transportation Services
10.2023 - Current
Driver
Central Transportation Services Inc.
06.2023 - 10.2023
Transit Bus Driver
Metro Of Madison
07.2022 - 12.2022
PSE Clerk
United Postal Service
06.2020 - 06.2022
Prestige Beauty Advisor
Macys Department Store
08.2013 - 09.2022
Sandwich Artist
SUBWAY®Restaurants
04.2011 - 06.2013
Cdl License - Truck Driving
Diesel Truck Driver Training School