Shereen Phelps
Lynchburg,VA
Summary
Seeking a position utilizing excellence in customer service and management, and Administrative assistant
Resourceful Shipping and Receiving Coordinator known for high productivity and efficient task completion. Skilled in inventory management, logistics coordination, and process optimization to streamline operations. Excel in time management, communication, and problem-solving, ensuring smooth workflow and effective team collaboration.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
FunQuest Skateland
Lynchburg, NV
10.2025 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash register operations and balanced end-of-day cash drawers.
- Provided exceptional customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of the checkout area regularly.
- Collaborated with team members to enhance overall customer experience.
- Handled returns and exchanges according to company policies effectively.
- Greeted customers and provided friendly customer service.
- Trained new cashiers on operational procedures and best practices.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Shipping and Receiving
High Peak Sportswear
Lynchburg, USA
03.2016 - Current
- Prepared documents related to shipping and receiving operations such as manifests, bills of lading.
- Managed the flow of goods into the warehouse from shipping and receiving areas while adhering to safety protocols.
- Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
- Directed and coordinated warehouse activities, including shipping and receiving of materials, inventory control, order fulfillment and storage.
- Trained new staff members on proper handling techniques for fragile items during shipping and receiving activities.
- Supervised staff in the picking, packing, shipping and receiving of goods.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Assisted with warehouse operations such as stocking shelves, organizing inventory, and shipping and receiving products.
- Resolved any issues or discrepancies related to shipping and receiving activities within the warehouse environment.
Courier/ Customer Service Representative
FedEx Express
Lynchburg, USA
09.2022 - 01.2025
- Delivered packages efficiently to designated locations within scheduled time frames.
- Managed route planning to optimize delivery efficiency and reduce transit times.
- Maintained accurate records of package shipments and deliveries for tracking purposes.
- Communicated effectively with customers regarding delivery status and inquiries.
- Inspected vehicles routinely for maintenance needs and safety compliance.
- Collaborated with team members to coordinate logistics during peak delivery periods.
- Ensured proper handling of fragile packages to prevent damage during transit.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Documented pickups and deliveries and submitted reports after shift.
- Communicated with customers to confirm deliveries and address inquiries promptly.
- Coordinated with dispatch to optimize routes for timely package delivery.
- Assisted in training new couriers on company protocols and delivery procedures.
- Resolved delivery issues by collaborating with team members and management effectively.
- Assisted customers with inquiries and provided product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Managed customer accounts and updated information in the CRM system.
- Trained new hires on company policies and customer service procedures.
- Utilized feedback to improve service delivery and customer satisfaction levels.
- Maintained knowledge of products, promotions, and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Warehouse Operator
Consolidated Shoe Company
Lynchburg, USA
01.2012 - 03.2016
- Managed inventory levels and conducted regular stock checks for accuracy.
- Loaded and unloaded shipments, ensuring safe handling of products.
- Maintained a clean and organized workspace to promote safety standards.
- Collaborated with team members to streamline shipping and receiving processes.
- Implemented safety protocols to minimize workplace hazards and risks.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Provided assistance to co-workers when needed or requested.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
Assistant Manager
Cash Advance Centers
Lynchburg, USA
01.2007 - 01.2010
- Managed daily operations to ensure smooth cash advance transactions.
- Trained staff on customer service best practices and company policies.
- Oversaw compliance with financial regulations and internal procedures.
- Coordinated team schedules to optimize service during peak hours.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer inquiries and complaints efficiently and professionally.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Managed daily cash flow and forecasting for efficient financial operations.
- Trained staff on cash handling procedures and best practices for security.
- Reviewed financial reports to support strategic decision-making by management.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Verified accuracy of bank deposits, withdrawals and transfers.
- Processed payroll checks, vendor invoices, customer refunds, and other payments as required.
- Implemented new technologies such as online banking services, automated payment systems or mobile applications for customers' payments.
Assistant Manager
Tessy Plastics
Lynchburg, USA
01.2005 - 01.2007
- Responsible for all paperwork delivered of the press machines.
- Packing
- Shipping a receiving
- Managed 2 to 3 employees
- Inspections
Assistant Manager
Lady Foot Locker
Lynchburg, USA
01.2001 - 01.2004
- Trained staff on customer service best practices and company policies.
- Assisted in developing marketing strategies to attract new clients.
Education
Associate - technology
National college
Amherst, VASkills
- Document preparation
- Inventory management
- Shipping procedures
- Employee training
- Problem solving
- Time management
- Team collaboration
- Shipping and receiving expert
- Shipping and receiving processes
- Shipping and receiving
Timeline
Customer Service Cashier
FunQuest Skateland
10.2025 - Current
Courier/ Customer Service Representative
FedEx Express
09.2022 - 01.2025
Shipping and Receiving
High Peak Sportswear
03.2016 - Current
Warehouse Operator
Consolidated Shoe Company
01.2012 - 03.2016
Assistant Manager
Cash Advance Centers
01.2007 - 01.2010
Assistant Manager
Tessy Plastics
01.2005 - 01.2007
Assistant Manager
Lady Foot Locker
01.2001 - 01.2004
Associate - technology
National college