Taiba Ramzan
Glassboro,NJ
Summary
Proven customer service expert from Burlington Coat Factory, adept in maintaining calm under pressure and enhancing customer loyalty through empathy and professionalism. Leveraged administrative experience and multitasking abilities to streamline processes at The YMCA of Pine, demonstrating reliability and project management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Burlington Coat Factory
09.2024 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assistant Coordinator
The YMCA of Pine
12.2023 - 05.2024
- Contributed to process improvement initiatives within the department by identifying areas for optimization and proposing solutions accordingly.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Maintained parental sign-in and sign-out sheets.
- Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
- Worked with supervisor to assess needs and determine best courses of action.
Customer Service Cashier
Shoprite Store
05.2022 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts - Computer Science
Camden County College
Blackwood, NJ05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Excellent phone demeanor
- Document preparation
- Project management
- Document management
Certification
- CPR/AED Certification
Languages
Urdu
Full Professional
Hindi
Limited Working
English
Full Professional
Timeline
Customer Service Cashier
Burlington Coat Factory
09.2024 - Current
Assistant Coordinator
The YMCA of Pine
12.2023 - 05.2024
Customer Service Cashier
Shoprite Store
05.2022 - 08.2023
Associate of Arts - Computer Science
Camden County College
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