SHEREEN SMITH
St Paul,US
Summary
Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. When dealing with customers, I am poised and calm under pressure, and capable of reassuring them.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Document Manager
Adapt Health
09.2023 - Current
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Call Center Dietary Aide
Abbott Northwestern Hospital
07.2022 - 07.2023
- Responsible for preparing healthy meals and ensuring that patients have the proper foods based on their needs
- Work closely with Dieticians, providing them details on allergies or restrictions to create plans accordingly
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Call Center Service Representative
Easy Rest
01.2022 - 06.2022
- Facilitated inter-departmental communication to provide effective customer support
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Education
Medical Office - Associate of Arts -
Century College
White Bear Lake, MN01.2025
GED -
Job Corps
01.2001
Skills
- Communication skills
- Documentation and reporting
- Customer support
- Answering questions
- Client communication
- Problem-solving skills
- Call center operations
- Customer service
Certification
- Healthcare systems terminology
- NorthStar Digital Literacy certificates: Internet, Word, Email, Excel
- Completed 8-hour Mental Health First Aid certificate
Timeline
Document Manager
Adapt Health
09.2023 - Current
Call Center Dietary Aide
Abbott Northwestern Hospital
07.2022 - 07.2023
Call Center Service Representative
Easy Rest
01.2022 - 06.2022
Medical Office - Associate of Arts -
Century College
GED -
Job Corps
Similar Profiles
Todd McGrathTodd McGrath
Branch Manager at Adapt HealthBranch Manager at Adapt Health
Destin HoltzclawDestin Holtzclaw
Respiratory Care Technician at Adapt HealthRespiratory Care Technician at Adapt Health
Keyon WilliamsKeyon Williams
Medical Equipment Technician at Adapt HealthMedical Equipment Technician at Adapt Health
Joel ElmborgJoel Elmborg
Mail Order Pharmacist at Adapt HealthMail Order Pharmacist at Adapt Health
Thomas HolmesThomas Holmes
Police Officer at St. Paul Police DepartmentPolice Officer at St. Paul Police Department