Shereika Whitfield
Grantville,GA
Summary
- A highly self-motivated, results-focused and dependable individual. A team player who is always eager to get the job done and to lend a helping hand. Flexible, adaptable, dependable and ready for new changes/challenges that may occur.
- I’m a Registered Medical Assistant and Registered Phlebotomy Technician through AMT looking to add more customer service experience to my resume. I am certified in Basic Life Support (BLS)/CPR and skilled in using the Microsoft Office Suite. My qualifications:
- Team player
- Multi-Tasker
- Detail Oriented
- Able to stay calm in stressful situations
- 3 years of customer service skills which is needed with dealing with patients
- Always willing to learn and have a variety of responsibilities day to day
Overview
11
11
years of professional experience
6045
6045
years of post-secondary education
Work History
Medical Assistant
Piedmont Physicians Group Primary Care Fischer Market Place
09.2023 - Current
- Vitals
- Injections
- Specimen collection
- Assisting physicians and nurse practitioners with procedures in office
- Phlebotomy
- EKG
- Scheduling
- Answering calls
- Scanning/faxing/copying
- Stocking rooms
Cashier
Kroger
Peachtree City, Georgia
08.2025 - 12.2025
- Operated cash register and processed transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
MEDICAL ASSISTANT
WellStar Health Systems/WellStar Ear, Nose, and Throat/Neurology
10.2019 - 01.2023
- Vitals
- Updating patient information in EPIC
- Sterilization
- Scheduling
- Referrals
- Make appointments
- Assisting physicians and nurse practitioners with procedures in office
- Stock rooms
- Take and return phone calls to patients
- Scanning/faxing/copying
- Prior authorization though cover my meds
CUSTOMER SERVICE ASSOCIATE
WALGREENS
NEWNAN, USA
08.2015 - 08.2018
- Cashiering (ringing up customers, doing returns and refunds, gift card/reloadable cards reloads)
- Answering phone calls
- Stocking shelves
- Helping customers
- Keeping work area(s) clean
Education
TECHNICAL DIPLOMA -
NEWNAN HIGH SCHOOL
NEWNAN, GACERTIFICATE - PHLEBOTOMY
WEST GEORGIA TECHNICAL COLLEGE
NEWNAN, GADIPLOMA - MEDICAL ASSISTING
WEST GEORGIA TECHNICAL COLLEGE
LAGRANGE, GASkills
- Communications skills
- Organized
- Computer skills
- Empathetic
- Caring
- Team player
- Hardworking
- Vital signs
- Phlebotomy
- Injections
- EKG
- Glucose Testing
- Epic EMR
References
Available upon request
Education Certifications
- Newnan High School, Newnan, GA, Technical Diploma, 05/29/09
- West Georgia Technical College, Newnan, GA, Certificate (Phlebotomy), 05/11/16
- West Georgia Technical College, LaGrange, GA, Diploma (Medical Assisting), 12/14/17
- Registered Phlebotomy Technician (AMT), 05/01/18, Certification Current
- Registered Medical Assistant (AMT), 12/01/17, Certification Current
Timeline
Cashier
Kroger
08.2025 - 12.2025
Medical Assistant
Piedmont Physicians Group Primary Care Fischer Market Place
09.2023 - Current
MEDICAL ASSISTANT
WellStar Health Systems/WellStar Ear, Nose, and Throat/Neurology
10.2019 - 01.2023
CUSTOMER SERVICE ASSOCIATE
WALGREENS
08.2015 - 08.2018
TECHNICAL DIPLOMA -
NEWNAN HIGH SCHOOL
CERTIFICATE - PHLEBOTOMY
WEST GEORGIA TECHNICAL COLLEGE
DIPLOMA - MEDICAL ASSISTING
WEST GEORGIA TECHNICAL COLLEGE