Sherel Unanka
Washington,DC
Summary
Educated Patient Navigator with 8 + years of experience. Dedicated to advocacy and comprehensive patient care with extensive knowledge of HealthCare. Successful at explaining complex medical terminology.
Overview
9
9
years of professional experience
Work History
Patient Access Navigator- Full Time
AstraZeneca
06.2021 - Current
- Identify patient needs and communicate to healthcare professionals
- Maintain professional relationships with healthcare providers
- Patient Access Navigator (PAN) serves as the main point of contact for patients and healthcare providers
- Educate patients and families on treatments, procedures, medications, continuing care, and community resources
- Integrate and educate "New" healthcare providers and external partners on HUB services and assist with reimbursement protocols
- Keep Field Reimbursement Managers and Account Directors abreast of changes and support requests in Case Management System
- Function as Subject Matter Expert (SME) in healthcare enrollment, research, and analyzing eligibility and enrollment issues
- Implement and interpret policies, technical issues, and resolved complex customer service and enrollment issues
Patient Access Specialist- Full Time
AstraZeneca
10.2018 - 06.2021
- Resolved complex reimbursement issues, provided education and information relating to utilization of available resources to support appropriate patient access to AstraZeneca medications
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Involved in the design and development of business rules, web-based systems, and customer support materials
- Assisted in business process improvements, communication strategies, and resolution of enrollment issues
- Contributed to the development of policies and provided education to customers on web-based enrollment systems
- Provided excellent customer service to patients and medical staff
Strategic Account Services, Senior Representative- Full Time
UnitedHealthcare
05.2015 - 10.2018
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Strengthened client relationships through excellent communication skills and consistent followup
- Improved team efficiency by streamlining processes and implementing time-saving strategies
- Collaborated with cross-functional teams to achieve shared objectives and project milestones
- Enhanced company reputation by delivering exceptional customer service at all times
- Managed high-volume workload while maintaining strong attention to detail and accuracy
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources
- Negotiated favorable contracts with vendors to minimize costs without sacrificing quality or service levels
Education
Elementary Education -
Virginia State
Psychology -
Morgan State University
Human Resource Management -
University of Maryland
Skills
Coding
Coverage
Payment
Reimbursement HUB
Public Speaking
Affordability Programs
Customer Experience
Coaching and Mentoring
Root Cause Analysis
Timeline
Patient Access Navigator- Full Time
AstraZeneca
06.2021 - Current
Patient Access Specialist- Full Time
AstraZeneca
10.2018 - 06.2021
Strategic Account Services, Senior Representative- Full Time
UnitedHealthcare
05.2015 - 10.2018
Elementary Education -
Virginia State
Psychology -
Morgan State University
Human Resource Management -
University of Maryland
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