Sherell Moses
New Orleans ,LA
Summary
Experienced tax preparer and assistant manager with proficiency in tax regulations and customer service. Known for strong problem-solving and communication skills, effectively educating clients and streamlining operations to enhance service delivery.
Overview
2
2
years of professional experience
Work History
Tax Preparer
Fast Tax Inc
Jefferson, Louisiana
12.2023 - Current
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed client documents for completeness and compliance with tax regulations.
- Communicated tax obligations clearly to clients during consultations.
- Utilized tax preparation software to streamline filing processes.
- Educated clients on deductions and credits applicable to their situations.
- Maintained confidentiality of sensitive client information at all times.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
Assistant Manager
Dollar General Store
New Orleans , la
05.2024 - 08.2025
- Supported daily store operations and enhanced customer service initiatives.
- Managed inventory levels and organized stockroom to facilitate quick access.
- Trained new employees on store policies and procedures effectively.
- Oversaw cash handling procedures during shifts to ensure accuracy.
- Addressed customer inquiries and resolved complaints with professionalism.
- Maintained cleanliness and organization throughout the sales floor regularly.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Popeyes® Louisana Kitchen
Metairie, Louisiana
10.2023 - 04.2024
- Supervised daily operations, coordinating shift schedules and duty assignments to maintain workflow efficiency.
- Managed customer service inquiries and complaints, enhancing customer satisfaction through timely resolutions.
- Resolved customer inquiries and complaints with professionalism and care.
- Trained new employees on store policies and procedures effectively.
- Oversaw cash handling procedures during shifts, ensuring accuracy and accountability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
George Washington Carver High School
New Orleans, LA05-2000
Some College (No Degree) - Business Administration and Management
Delgado Community College
New Orleans, LASkills
- Tax preparation
- Tax regulation compliance
- Tax software usage
- Deductions education
- Client document review
- Client relationship management
Timeline
Assistant Manager
Dollar General Store
05.2024 - 08.2025
Tax Preparer
Fast Tax Inc
12.2023 - Current
Assistant Manager
Popeyes® Louisana Kitchen
10.2023 - 04.2024
High School Diploma -
George Washington Carver High School
Some College (No Degree) - Business Administration and Management
Delgado Community College